3.8 Confidential Information. Webex Cloud-Connected UC is a suite of cloud services that help optimize Cisco Unified Communications Manager (UCM) service performance by providing business metrics and operational workflows through the Webex cloud, such as certificate management and troubleshooting for all clusters, for both UCM and UCM Cloud. If a single Incident results in Cisco missing more than one Service Level, Customer may claim one Service Level miss and Service Credit of its choosing. Except to the extent caused by Cisco, Customer will be responsible for any loss, theft or damage to the CMSP Tools until they are returned. If the parties do not have a mutual data protection agreement in place (or equivalent privacy and data protection terms), the following Mutual Data Protection Agreement is incorporated into this Service Description: https://trustportal.cisco.com/c/dam/r/ctp/docs/dataprotection/cisco-master-data-protection-agreement.pdf. 1.2 Support and Maintenance. Download Blog Imagicle applications for your Webex Calling. Flexible payment solutions to help you achieve your objectives. Total Qualifying Outage Time equals the aggregate sum of the downtime attributable to all Qualifying Outages during the Measurement Period. For further details, refer to Cisco UCM Cloud Partner Onboarding Guide. Subject to the terms of this SLA, Cisco will pay Customer Service Credits will be calculated in accordance with the table below: If the Availability Percentage achieved in the Measurement Period is: Then Customer may claim Service Credits in an amount equal to the corresponding percentage of Customers Monthly Service Charges for the Measurement Period: The Table below describes MACD service requests supported: Configuring and administering existing UC Attendant Console, Cisco Unified Communications Manager Cloud, View with Adobe Reader on a variety of devices, https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/how-cisco-provides-services.pdf, https://www.cisco.com/c/en/us/about/trust-transparency-center/data-protection.html, https://trustportal.cisco.com/c/dam/r/ctp/docs/dataprotection/cisco-master-data-protection-agreement.pdf, https://www.cisco.com/c/en/us/about/legal/privacy-full.html, https://www.cisco.com/c/en/us/about/legal/service-descriptions.html. If applicable, Customer will return all Cisco-owned hardware and software licensed for the receipt of the Services (e.g., CMSP Tools). This individual will provide support directly to the Customer if there is no Authorized Reseller or the Authorized Reseller elects not to provide this function. This document describes the pricing, licensing structure, and ordering processes for Cisco Customer Care Solutions, including Cisco Unified Customer Voice Portal (CVP), Unified Contact Center Express (CCX), Unified Contact Center Enterprise (CCE), and various other customer care applications. Any Service Credits paid by Cisco under this SLA will count toward the limitation of Ciscos liability under the Agreement. Not really sure if such a list exists for the newer versions of CUCM , apparently there used to be a program called (CTDP) to enable 3rd party vendors to test and verify the interoperability of their end points with CallManager and CallManager Express during the callmanager 5.0 days, looks like it was scrapped later on for phones. The Ordering Documents will contain any minimum term or minimum Charges commitment associated with the Services. The duration of a Qualifying Outage will be rounded upward or downward to the nearest minute. It also provides links to a number of ordering and quoting tools. A proven and trusted partner: With over 20 years of cloud services experience. b) Cisco will not provide Services for any Managed Elements that are unauthorized (e.g., grey market, not properly licensed, etc.) Cisco Capitalmakes it easier to get the right technology to achieve your objectives, enable business transformation andhelp you stay competitive. System means the collective Cisco-provided components located in the Ciscos data centers and used by Cisco to provide the Services to Customer. This Service Level Agreement (SLA) describes Ciscos performance targets for the Technology Services, as described on Attachment A (Service Levels) and the Service Credits Cisco will provide Customer if Cisco fails to meet the Service Levels (Service Credit). Plus, open an instant-messaging session, make a phone or video call, or start a Webex meeting from your mobile device with just one click. Order a-la-carte upgrade SKUs along with SWSS. Cisco will invoice Customer for any Service Requests that are fulfilled by Cisco during the applicable billing month. 1.13 General Customer Responsibilities. I would like to run CUCM in my homelab and not have to rebuild it every 90 days. Cisco will provide to Customer a report on the Service Level Performance for the relevant Measurement Period within thirty days of the end of each Measurement Period (PerformanceReport). The Service will automatically renew for additional one-year terms at the same price to the extent that Customers order for UCM Cloud also renews, unless Cisco notifies Customer in writing at least ninety (90) days in advance of, or Customer notifies Cisco in writing at least forty-five (45) days in advance of, the expiration of the then-current term that it does not want to renew the Services. Unless otherwise expressly provided, all Services will be delivered remotely from Ciscos global Network Operations Centers (NOCs) global delivery model, and all Services will be monitored 24x7x365, except where noted. For the avoidance of doubt, Service Request Units may not be used to offset the additional monthly Charges associated with such an increase in the total number of Managed Elements. see Configure MRA Access Control in the Mobile and Remote Access Through Cisco Expressway Deployment Guide (X14.0) . If Customer uses all of its available SRUs, then Customer may purchase additional SRUs. With Cisco UCM Cloud for Government, you shift from a Capital Expenditures (CapEx) model to an Operating Expenses (OpEx) financial model by paying for what you need. The charges for the Services (Charges) and payment terms will be detailed in the applicable Ordering Document. Instant messaging and presence: With Cisco Jabber, you can get the information you need faster and more efficiently by making your availability known to other team members. 8.2. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. In addition, if Customers failure to implement Ciscos reasonable recommendations or its unreasonable refusal to allow Cisco to make Changes causes Cisco to incur more costs or effort to provide the Services (e.g. 3.9 Subcontractors. Customers with active Software Support Service (SWSS) can convert classic licenses to Smart Entitlements through the Cisco Smart Software Manager (CSSM) portal at https://software.cisco.com/#SmartLicensing-LicenseConversion. Cisco will comply with applicable laws, rules and regulations, including, but not limited to, all applicable export control laws and regulations. Cisco UCM Cloud for Government is delivered by proven partners certified to offer Cisco Powered cloud services. The Charges listed in the Ordering Document reflect a charge per Knowledge Worker and per Common Area Device (each, a Subscriber) per month. Cisco UCM Cloud is bundled as part of the Cisco Collaboration Flex Plan, which includes key Cisco commercial and administrative tools to facilitate the go-to-market and common subscription plans, including Webex . Don't worry, we are here to help. To the extent reasonably requested by the other party and permitted by Applicable Law, each party will provide reasonable assistance to, and communicate and cooperate with, the other party, as well as to any subcontractor or supplier that provides services to such other party in connection with the Services. These are the latest version of the design guides: These documents are no longer being updated: The following documentation provides additional technical information about deploying Cisco Collaboration and Unified Communications solutions. Customer will not be entitled to any Service Credits unless Customer submits to Cisco a timely written claim for Service Credits. Minor: Non-critical function is stopped or severely degraded. Summary: Customer may order infrastructure capacity that is hosted and managed by Cisco on which Customer may deploy Cisco applications or Cisco-approved third-party applications (Applications) for use in conjunction with the provisioning of Ciscos UCM Cloud. Turn any conference room into a video collaboration hub by connecting teams, customers, and partners face to face at a moments notice. Note, the minimum expiry for certificates is 365 days. c) Ability to submit and monitor Service Requests and MACD. Monthly reviews of security stature with sponsoring agency. This Service Description is meant to be read in conjunction with the Cisco UCM Cloud Service Description. We and our partners store and/or access information on a device, such as cookies and process personal data, such as unique identifiers and standard information sent by a device for personalised ads and content, ad and content measurement, and audience insights, as well as to develop and improve products. Outputs: Service Request reporting, Service Request catalog, Management of customer-premise managed elements. This initial configuration will have a fixed structure and naming convention that facilitates the onboarding of future devices and future self-service capabilities. . The documentation set for this product strives to use bias-free language. In addition, Cisco will analyze Incidents post-restoration to identify a Root Cause for P1 Incidents (as defined in Appendix B). Basic license: supports one device, including all Essential devices, plus basic (voice and video) call control features. UCM and IMP 12.5 will allow "VMware Cloud on AWS" (VMC-AWS) as extension of caveated support for specs-based-3rd-party infrastructure. Policies follow users as they roam networks. Requests submitted by Customers requestors are deemed to be authorized by Customer. Customer Responsibilities. Change types supported by Change Management are Emergency Changes, Normal Changes, Custom Changes, Standard Changes, and Informational Changes. Plus use Cisco Intelligent Proximity to integrate telephony features with personal mobile devices. See Section 2.3 of Appendix A (Managed Services Terms) for more information. Cisco grants to Customer and to Customers end customer a limited, non-transferable, non-sublicensable, internal use, license to use the executable version of Portal, any CMSP Tools, and any software provided by Cisco as part of the Services (either installed on Customers or end customers premises or available via software as a service) only to the extent and duration reasonably required to receive the Services. Cisco will also monitor compatible third-party Session Initiation Protocol (SIP) integrations as part of the service. Cisco reserves the right to add, change, or remove reports in its reasonable discretion. This includes partner connectivity to Cisco UCM Cloud, plus integration with OSS/BSS systems and with the customer support process. The documents and other resources listed here provide design guidance, recommendations, and assistance for deploying Cisco Collaboration solutions. 6. Collaboration solutions can include technologies for: voice and video communications, voice messaging, conferencing, instant messaging and presence, customer contact centers, business-to-business communications, PSTN access, and mobile and remote Internet access. In addition, Cisco reserves the right to charge Customer for expenses, costs, or time incurred, caused by Customers failure to perform its responsibilities. New here? Termination. If Customer fails to implement any reasonably requested Cisco recommendations or requirements, or fails to allow Cisco to make reasonably recommended Changes with respect to the Managed Elements or the Services, Cisco shall have no responsibility for any resulting delays, failure(s), or increased security risks with respect to the performance of the Managed Elements or Services. 3.2 Related Documents. Mobility: Use one number to dial, redirect and move calls between desktop and mobile phones. 1.12.2 Cisco will materially comply with Customers reasonable written security policies applicable to the Services provided that: (a) the policies are in writing and provided to Cisco reasonably in advance of the requested compliance date; (b) Cisco has sufficient control to implement the polices; and (c) the policies do not conflict with Ciscos policies, amend or conflict with the Agreement or this Service Description, change the allocation of risk or liability between the parties, increase the scope of Services, or cause Cisco to incur increased risks or costs to comply with such policies. Secure and reliable cloud service solutions and implementations (supported by certified channel partners) The flexibility to add a range of on-premise and cloud system . Entitlement and Application of Service Credits. Global availability and Cloud Connected. Widespread: Entire Service or multiple regions are affected. A valid login account is required to access them. The documentation set for this product strives to use bias-free language. Cisco UCM Cloud to Webex Calling: Head-to-Head . It is a combination of Cisco Unified Communications applications on the Cisco Unified Computing System(Cisco UCS) that offers midsize customers' business agility and reduced TCO through server consolidation, operational efficiency and . 10. In addition, Cisco may use anonymized and aggregated data on Customers use of the Services, Managed Element performance (Cisco products only), or network performance (Systems Information) to create or improve its products and services. Blog This document should be read in conjunction with the following documents: (1) Glossary of Terms; (2) any Service Level Agreement referencing this Service Description; (3) any Supplement(s); (4) the methodology and associated terminology used in determining the priority level of an Incident, which is included in Appendix B of this Service Description; and (5) any Ordering Document(s). . English . Customers must create a Smart Account. From v9, v10, and v11 (user-based licensing) upgrade to Smart Licenses. An even easier purchase for customers. Each party will use commercially reasonable efforts to procure all such cooperation from its own subcontractors and suppliers. Ronak Patel The Cisco Collaboration Sizing Tools assist system engineers with hardware sizing of large or complex Cisco Collaboration System solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. All rights reserved. Availability: The IaaS is available from the Geographies and Locations listed in the table below. Additionally, you'll have the benefit of a natural path to cloud migration available too. The Catalog will be accessible from a Cisco portal. Most of us are spending more time in meetings and Web and Video conferencing is intersecting. Consistent reliability and security: With operations and applications, regardless of where they reside. Webex creates more intelligent and versatile video-collaboration rooms. Cisco will operate on Customers behalf to obtain support for UCM Cloud and request replacement hardware or software, including coordinate the delivery of the replacement Managed Elements. 3.1 Definitions. 2.4 Additional Devices Added as Managed Elements. Product overview The Cisco Flex calling plans offer: Access to full-stack, enterprise-grade cloud collaboration with cloud calling, teams, meetings, customer care, and integrated devices. Cisco will provide an agenda and host remote quarterly governance meetings to discuss the above items. Cisco will adjust the case priority in accordance with updated Priority of Iimpact or Incident resolution. Summary: Cisco will provide CMSP integration points to allow Customers IT Service Management (ITSM) system to communicate with the CMSP to facilitate the exchange of tickets, status updates, and related information. Cisco Managed Services. The following documents and resources provide system-level design models, guidelines, and recommendations for deploying Cisco Collaboration and Unified Communications solutions. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. You will receive one single e-mail including the order details to access, unlock, and activate licenses online via the Imagicle License portal. Voice and video This article will hopefully help give you a better understanding of the ordering process and the included components for each service for Webex. Cisco Unified Communications Manager is the heart of Cisco collaboration services, enabling session and call control for video, voice, messaging, mobility, instant messaging, and presence. Solved: Unified Communication Ordering Guide for release 10.0 - Cisco Community Technology & Support For Partners Customer Connection Webex Events Members & Recognition Cisco Community Technology and Support Collaboration, Voice and Video IP Telephony and Phones Unified Communication Ordering Guide for release 10.0 3346 Views 0 Helpful 3 Replies 7.1. Cisco reserves the right to charge Customer the equivalent support and maintenance fee for those Cisco Managed Elements that are not covered, or may reduce the Services (e.g., Cisco will not install updates, submit requests for hardware replacement, etc.) If there is a conflict between this Service Description, an Quote, the applicable Agreement, How Cisco Provides Services, or any Supplement to this Service Description, the following priority will apply (from highest to lowest): (a) any Quote, as applicable; (b) any Supplement(s); (c) the Service Description; (d) How Cisco Provides Services; and (e) the applicable Agreement. Refer to this link in order to change IP address to the . The maximum and aggregate Service Credit amount will be five percent (5%) of the Monthly Service Charges paid by Customer for the Services for the relevant Measurement Period. Any failure by Cisco to meet the Service Level and/or KPI will be excused to the extent caused by: a) A material act or omission of Customer in breach of the terms and conditions of Agreement or Service Description, including, any Supplement or Exhibit; b) Customers failure to perform its responsibilities in the Service Description (including the referenced How Cisco Provides Services), the Agreement, the Ordering Document, or as mutually agreed in writing. Increase employee productivity anywhere with Cisco Jabber unified communications client, providing access to all Cisco collaboration workloads, IM, presence, voice, video, voice messaging, desktop sharing, and conferencing. Cisco; Huawei; HP / HPE; . The Cisco Unified Communications Manager platform would be most suited for the below scenarios. Start a conversation Cisco Community Technology and Support Collaboration Other Collaboration Subjects CUCM in AWS Amazon Web Service Cloud 5871 25 7 CUCM in AWS Amazon Web Service Cloud DrVoIP Beginner Options 02-08-2017 06:31 AM - edited 03-13-2019 09:46 PM I am attempting to export a CUCM Virtual Machine image to an AWS EC2 instance. As the global leader in IT, Cisco is uniquely positioned to lead the digital transformation of government agencies like yours. 2.5 Service Request Units (SRUs) and Related Charges. Learn more about how Cisco is using Inclusive Language. Make these meetings more engaging with High-Definition (HD) video, audio, and content sharing. Cisco will remain responsible for its subcontractors compliance with the obligations under this Service Description and the Agreement as if performed by Cisco. UCM 8.6 Ordering Guide - Free download as PDF File (.pdf), Text File (.txt) or read online for free. If the Customer is an Authorized Reseller (Integrator) who is authorized to resell the Services, then references to Customer above shall mean Integrator and Cisco will deliver the Services to Integrators designated end customer. 8. The term of the Services will be provided in the Ordering Documents. Service transition managed component activation (applicable only to the extent agreed and described in an ordering document). (For eg: analog phone, ATA 186, ATA 187, Cisco 3905, Cisco 6901) . For more details, refer to https://www.cisco.com/c/dam/en/us/products/collateral/unifiedcommunications/unified-communications-licensing/presentation-c97-739389.pptx. Customer will comply, and Customer will ensure that Customer will agree to comply, with all applicable laws, rules, and regulations related to the receipt and use of the Services and will obtain all approvals and licenses required by any third parties related to the Managed Elements, Customers or end ccustomers locations, systems, software, and network as are reasonably necessary for Cisco to provide the Services. Whats new with Cisco Unified Communications Manager Version 12.5. To the extent that Customer makes any change to the number of Managed Elements from the number of Managed Elements quoted/priced in the applicable Ordering Document, the monthly Charges for the Services will be adjusted accordingly. Capacity Options: Customer may order infrastructure capacity in increments of 1vCPU, 4GB memory, and 100GB storage-no subdivisions, substitutions, or oversubscriptions are provided- as described in the applicable Ordering Document. 2022 Cisco and/or its affiliates. 2. The downtime for each Qualifying Outage will be calculated by multiplying (a) the total number of Knowledge Workers directly impacted by the Qualifying Outage by (b) the number of minutes of the Qualifying Outage. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. 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