Both were very helpful and answered all our questions. We don't want the steel bar sliding out of your hands and accidentally hitting you on the head. my husband and i recently purchased a new couch and 2 new leather chairs. Currently, Im working with Jessica with dispatch and Cassandra trying today working delightedly to get this resolved today with a desk delivered by end of today. No big deal - we bought it and patiently waited for May 6th. They are more than happy to make a sale but after that want nothing to do with you. I'm really not sure what was going on there. The reps at Ashley will tell you whatever they need to tell you to close a sale. Ashley refused that request, stating that only store employees could track the shipping status and verify that the loveseat had left the factory. You can enjoy a lot of festivals here such as: Orlando is the biggest hurricane-free city in FL. This is not looking good Ashley Furniture:: I am going to start off my disappointment by telling you all DO NOT DO BUSINESS WITH ASHLEY HOMESTORE especially in Manchester, Ct. On the other hand, it is certainly not the most affordable that the Sunshine State has to offer. Please wait 7 weeks for you to get your furniture. I selected the Effie line bed with the storage at the bottom. I called Ashley and was told the hardware would take 7-10 business days to arrive then i would need to re-schedule. Liars and very unprofessional. TWO more nights on the floor. NATIONAL DAY 92. We called back to the store and the person we talked to said they could go above customer service and make it right:. I was so very excited. Looks/feels terrible. This Osceola city with 65,000 residents is another with a low score for both hurricanes and tropical storms! He said to contact customer service and they would take care of it. This can hurt your neck. ****These guys told us that because COVID, furniture pieces were on backorder and that holding on to them would be the quickest way to get new barstools. Message and data rates may apply. Fortunately there is no damage to the veneer however all across the front above the draw the stain is missing. Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. Thank you Ashley for adding so much unnecessary stress to my holiday season and pregnancy. Only main store manager can approve cancellation, he will call me in 3 days to let me know. She didnt specify firm and so they ordered a alledged firm one which wasnt really any better than the first mattress. Veteran this is unacceptable. That is what I wanted. I have left multiple messages for the store, who refuses to pick up the phone. Silver Spring Nature Theme Park, The Ocala National Forest, the Ocklawaha River, and the Florida National Scenic Trail are very popular among residents. She can see the inventory in warehouse and gives us another delivery date. The furniture did not work as advertised. So he told me i was supposed to be reciving my delivery by 08/22/2019. No call to the regional manager was needed. Beware of Ashley's Furniture Care Protection. I needed to buy some furniture for my new house. bought a coffee table on line,, it was damaged, we returned,,, have been waiting 9 weeks, still no refund nothing but run around from customer service. After I pressed Ashley on this issue, it admitted it had lied! Unfortunately the worst furniture shopping experience ever! Especially when we have to wait weeks and months to finally get delivery service here. I called immediately to let customer service know. ANOTHER night on the floor! It's you (not me). I appreciate the entire experience with this store. Another popular place for singles, Ocala is a city of over 50,000 residents located in Northern Florida. Let me put it this way I pretty much had my bed paid off before Ashley ever brought it to me. In the meantime, I paid for white glove delivery, got rid of our existing table and have basically stored the chairs for a table i can't even get for well over 6 weeks now. There is NO TABLE TO SIT AT! I called both Ashley and the warranty company, jumped through all their hoops for three weeks only to find out that no one will cover it. Really makes everything feel so cheap. And tried to check the status of my order on Nov 8th. My bed has been on the floor now for 2 weeks. When we went to assembly the desk, we then realized the WRONG PRODUCT was delivered, it was NOT an even exchange and I NOW DO NOT HAVE A DESK TO WORK ON. Some links on Slumber Search are referral links. Senior citizens can save up to 20% off all eligible regular price items. Couldn't give me an answer as to what had happened. When I reported to Ashley the defective furniture, they said that the insurance that I was prompted to purchase did not cover the defective furniture as I had signed and assured them that the furniture was in showroom condition. Updated Daily with 12 Years of Promotions at U.S. Stores and Restaurants. Rservez des vols pas chers sur easyJet.com vers les plus grandes villes d'Europe. I took the mattress off and noticed the Ashley installers used glue and staples to attach a structural support to the rails for the slats. Needless to say I bought a coffee table and 2 end tables and 2 lamps. so what am i suppose to do??? They can rip trees out by the roots, carry vehicles for miles and take your house apart in mere minutes. Finally, in May 2022 we went to the store because we recieved a bill and it was the incorrect amount. We are so disappointed and extremely mad to put it nicely in this company , I would highly recommend you don't waste your time or money buying anything from them. My back Spazzed out from the overstuffed chair. My bed is currently sitting on the floor with the headboard leaning against a wall which is dangerous. However, the new delivery date, October 24, 2020, is more than two months outside of the initial date which is poor business management. We hadn't made a decision yet, so I declined to give it. He only replies to my husband's calls with vague answers regarding delivery. I somehow agreed to be okay with that date. I should have read their reviews first. When we mentioned that we were moving in 4 months and not immediately looking to purchase furniture that day, she turned around and started talking to another associate in the middle of my boyfriend's sentence. With a lot of other dance clubs, nightclubs, sports bars, teachers, museums and cinemas where you can spend your free time. You don't have the schedule ? The median home cost in Naples is $399,000, which is not that affordable if we compare it to some other places in cities that are on this list. DO NOT BUY FROM THIS STORE. Good luck. Where 20 represents the worst-case scenario and 0 is the best one. I was privileged to have Mr. Lonnie as my salesman. We shopped in June as soon as the stores opened and found a couch and chair that we ordered. what?) At no point did I feel rushed. They delivered 4 chairs and not the table. I do not know where to start. We are so livid about this whole customer service sh*t! It Is A Shame That They Do This To People. This also happened on the first replacement where they gave a date only to not show up. I purchased the warranty as well. The pros: Versatile array of designs and price points to fit most budgets. Todays feedback was you can cancel if you dont like our answer. Thats why weve compiled a list of (mostly) hurricane-free cities in Floridafor you to consider before making your final decision! He gave me a hard time about using the restroom cause I didn't want to buy anything today. She also bought a kitchen table that my husband picked up. Then they call me this morning with an automated system saying that everything changed and gave me an evening delivery window. I was told it would "be restored to show room finish." PLEASE SAVE YOUR MONEY AND GO SOMEWHERE ELSE. I have had the literal worst experience buying furniture. Why didn't someone call and say the mattress was not ready and reschedule the delivery?? I bought a $3,000 couch 6 months ago, it broke after a few days. No communication from store or Mr. Wolf. See you in small claims court! I then purchased additional pieces to enhance the room's decor spending $$$ over my intentions. I would not have made the purchase knowing this. Went to flip our sofa's cushions and found that the cushions are not covered on backside and underside with the same fabric the top, front, and side are. Today is Wednesday, STILL NOTHING. As they are strongestwhere the hurricane makes landfall, this is where they cause the most damage. Out of 6 pieces, between 3 deliveries, 2 have been undamaged, and assembled correctly. When you sit on it the fabric feels like it's biting you. Schools are not the only reason why you should move there. All of these classifications are made possible by the NOAA Storm Events Database. I was very upset and wanted answers. He's been quoted in the New York Times, lectured to NASA and has been a content consultant for Dateline NBC. I was pissed! I Have Since Sent A Follow Up Email 2 Days Ago Have Have Gotten No Response From Them.). Ashley had already made the transaction on my credit card right after I walked out of the store that day! She gave me a printout of the "confirmation" A few weeks later still no cushions, so I call back. The shipping date keeps changing. Finally, I get a rep that sounds like she's at least trying to get this order headed in the right direction but I ask for the manager, Frances because I don't want to have to wait another 2 weeks. No wonder the reviews are catastrophic! The piece that was missing was a sofa table. Tried Getting On And Chatting With The Internet Agent.I Had Bout 4-5K Worth Of Funiture.They Did Not Recognize The Sales Orders, No Account By Phone Number, Etc. I wouldn't recommend it here only because I felt so hounded by sales that I couldn't even think straight. we went to their showroom on bayshore blvd in sf multiple times to make sure this will go smoothly! 2) Their contract (see picture) explicitly states that I can return my purchase for full refund before delivery. That is unacceptable and will not be my story. I get home and what was my surprise! Buy some good-looking goods through this fantastic offer - 'Get Up To $1500 Off Spas' in Sam's Club, so please show the quality. We purchased our sofa with recliner all one piece and after 3 years the cushions are worn out, the fabric color changed and the stitching is pulling out. Went home to measure, when we came back a few days later, the price jumped and we had to buy the coffee table with it. Horrible customer service. Any Senior should avoid them like the Plague. The citys higher-than-average crime rate and oppressive heat are the citys drawbacks. Low tropical storms, floods, and score of 0 hurricanes make Lake City a safe place to live in. When we have in mind the number of residents and compare it to the average in the United States which is 6.0%, it is not a high unemployment rate. I told the woman that they called that I wanted a refund and she promised I'd have it in 4-5 days. I went in purchased a dining set on 11/16 that included 4 chairs, double barstool, table, rug and dish set. We told customer service, if what we said was not true, then why would we call them within 5 minutes after delivery? I was then transferred to the manager to assist with cancelling my order. I was still waiting and it was already 7pm and no call or text to inform us the bed was not coming. AND HE QUIT. After purchasing a dining table and chair set with the protection warranty extension (nearly $3000) we discovered that half of the chairs had loose or missing screws holding it together. We walked in on an afternoon and the experience was terrible. If they did it to me, theyll do it to you. Only exchange it but you have to go through the delivery nightmare again. It was not busy. We have tried everything we can think of to cancel this order, including going into the store multiple times. Material damage is one thing, and it is horrible. The other 3 were to be delivered by their own delivery service. Reply. When the guy added the stuffing in the chair, I had no idea it would be the worse thing ever for my back. I paid $103 for the item. Refreshing to have such great sales associates, the manager took care of my most recent purchase. I have been forced to waste a ridiculous amount of time and energy dealing with the store as well as the customer service phone line because they sold me a broken sleeper sofa. We tried to explain the situation but no one would listen to us. 3521 N Lecanto Hwy, Beverly Hills, FL 34465 Home Instead Senior Care. I did not catch the name of the employee but I know one thing for sure is that I will never purchase furniture from here again. "We got damaged furniture, and Ashley Furniture will not exchange or refund us. 2 months later, we now only got 3 of the 4, for then to lie again. Get thisthey delivered it while I was IN THE Hospital DURING SURGERY AND TELLING THEM NO ONE WOULD BE HOME! The associate then came over and asked for our personal information. All the things that were delivered were new in a box and needed assembly. They requested we wait and contact them again in May which was 4 months later and we did. No one contacted us to tell us we weren't gonna get our whole sectional . after many phone calls to store and "emails and calls to the product care insurance Team, Yes they do not do their warranty the out source it"we have had no phone calls emails or any correspondence from anyone at all. Kevin and Shon helped us. Do yourself a favor and stay clear of Ashley home furniture. It came a few days later but was not in a box and was obviously not new. I ended up buying a leather recliner chair and was helped by Maryanne. I also know the shipping company is separate from Ashley, but since they work together, it should have been stated in OUR warranty contract that the warranty is basically null and void if there's hair on the broken piece. It was an immediate change in attitude. Some of the furniture I purchased was mechanical, and reclining. With 'customer service' like that, this place will surely go out of business! I asked him if this was true 3 times and turns out .. it wasn't when it came time to pay. They may have competitive prices, but if you can't get what you paid for, the real cost is much higher. I walked inside since I was stranded from the storm and asked a gentlemen that was working there where the restroom was. Now it us the 12th and not here. We purchased a living room set and a two very high end mattresses. She told us since we qualified for the line of credit we were also entitled to 50% off any accessory. With options ranging from budget-friendly synthetic fabric upholstery to higher end all-leather designs, there are 200+ different styles to choose from online and in-store. We are now two days out for my appointment I have had zero contact from Ashley within the timeframe so I contact them requesting an afternoon times slot Seeing as being in the military I cannot continue to keep missing work they stated they schedule me in the morning they will reach out to the tag and if he cant do that timeframe I will have to reschedule a few weeks out a new appointment. Basically it was too late. She was the upmostm unprofessional manager I have come across. Something the salesman did not inform her of. Went to Ashley Furniture Homestore in Flowood,MS on December 17 ,2020 there order the couch we paid for said it would be delivered January 22,2021 ! When purchasing the sofa we were told if we didn't like it it could be exchanged, good customer service for seniors. So I'm still out $150 for that as well. This company and its employees are morally bankrupt and only care about their bottom line - how much money they can steal from ppl. WORD TO THE WISE: DO NOT GO DOWN THIS ROAD, Poor Fabric Durability, Warranty Doesn't Cover. We had purchased a couch from here back in October, which was delivered in a timely fashion. Again they promised a new on in a box that would be delivered 8/4/2020. ANOTHER week passes, nothing. In 2019 we bought a loveseat and mattress set from Ashley. They got me a sweet deal on a mattress and a sofa. Even when I cancelled an order they STILL dropped it off and refuse to allow it to be returned! Another update: only 2 tables and some of the chairs were delivered, along with half the bedroom set and 2 couches for a movie room which we bought last. On May 8th, nearly 5 months later, I was told I would receive my desk. especially if it is on sale. Now I'm on hold with customer service yet again and nobody answering. Finally after going back & forth they sent a repair man out who told me he could fix the couches but the sagging cushions but it would happen again thats the way the couches were made. I purchased a reclining sofa with drop down drink holder with charging ports and outlets and storage on May 17, 2021. ), and was told that it would take a few days for the rails to get back to the warehouse & back in the system so the new ones could be ordered and delivered out. The company made us pay immediately the entire amount for the furniture saying it would be ready the next month when we moved. It took me over ten calls and four days to get anyone to respond and call me back. Well Ashley of course told me this would void my warranty. The base model of the 2022 Audi A5Audi A5. Ashley's furniture do not put their customers first and I will definite be reporting to the BETTER BUSINESS Bureau. I have never experienced such awful customer service. It is also home to the famous Universal Studios, Walt Disney World, SeaWorld, and many others. However I must admit I fell in with a certain bed. There are a lot of other free festivals in Lake City you can enjoy as well. Then they told us august 5 and guess whatnobody even called or messaged us till we called them and asked where the couch was. So I went to the store and talked to the office manager and store manager, and they assured me I would get a coffee table replaced and I told them about the lamps and he went and got a part for 1 lamp . Other than the over aggressive salesman, Ashley has some nice pieces. These people are scam artists. The representative said she would call the store manager to get with the salesperson. I met with Francisco and he took me to the section of the store where they had desks (very low demand piece of furniture in general) and I found one that fit perfectly. protein amino acid supplement called fortagen. Horrible experience!!! This lady told me I couldn't get it on the 6th but the 7th and my ottoman would not come in until the 16th. They are also great in nephrology, urology, geriatrics, diabetes, endocrinology, gastroenterology and GI surgery, and pulmonology and lung surgery. Audi Interior Mods.View All. About 6 months through that fourth year of owning these wonderful, quality items, we dragged our crappy old furniture out of the basement and took the Ashley furniture to the dump. I Called Customer Service And Was Instructed To Upload Images So They Could Send It On To Ups - This Is Just A Fraction Of The Photos I Had Sent To Them. Terrible service, sales people will do anything to sell with empty promises (such as, picking a bed for you that is "guaranteed" to be delivered asap), terrible customer support, and NO guarantee as you spend hundreds (including a hefty delivery and service fee). Dr. John Jaquish invented X3 Bar Elite and the 12-week resistance training program. Do they offer a senior discount on haircuts? Review of excellent, extraordinary, above & beyond customer service. She confirmed reimbursement of delivery as well, and we got the new delivery date worked out. I can't believe how disappointing this experience has been. Purchased a couch in July - didn't hear a word about it until October (over 8 weeks)when it was delivered. We were greeted by a nice woman who then introduced us to our salesman and it all went downhill from there: 1) I can't even remember his name because he never introduce himself formally. It then arrived that following day, which was very confusing, and 3 hours after the delivery window. This is reprehensible. We have been ripped off. Keep In Mind I Was Told To Allow 10 - 14 Days From July 15, 2021. Fixed it so I thoughtsleeping in it on day 2 I'm awaken by cracks from another oneSTOP GIVING OUT THESE NO GOOD SKINNY SLACKS FOR THESES THICK MATTRESS. We came back in a few days later to purchase it and was told by the floor manager that 'regional management' only wants the sectional sold with a coffee-table / side-table set (which we already have). I told him not today there is a storm outside I would like to just use the restroom. It is far from it!! I'm supposed to get the cocktail table tomorrow and confirmed for a delivery window of 11-3. Don't shop here. Again I called customer service 11/9/21, followed their instructions and nobody got back to me. The delivered both orders incomplete 2-3 times. Furniture still not delivered. However, instead of making a sale, their salespeople guaranteed the store wouldn't. New California laws will create 4 million jobs, reduce the states oil use by 91%, cut air pollution by 60%, protect communities from oil drilling, and accelerate the states transition to clean Avoid this company at all costs. Dining table chair backs and cushions started coming apart and chairs definitely aren't real wood (although it was their top of line and looks are beautiful in store, so my fault for not truly inspecting quality in store of chairs since table SEEMED sturdy). He throws up his hands and storms away. Browse Our List of Top Rated MattressesUnlock The Coupons. Because we need to use these furnitures for a Sunday event, so decided to cancel the order and buy Ikea. We notified the salesperson who said he must have hit the wrong button. As for customer service; I was told to email pictures to the email address given to me by the in store rep, so that I could get the sofa fixed from the delivery guy's hand going through it. Wrote up the paperwork and paid and scheduled a deliver date. Every store policy is deliberately set up to protect them and totally screw the customer. You expect us to just never let a dust particle of dog hair on the couch????? We purchased three barstools (along with a sofa, loveseat, and dining set) from Ashley Furniture. First time visiting this store, not only is the furniture gorgeous but i had excellent service from team member Ifan Ishaq, we will definetely be back soon! Please insert your contact details and we will get back to you with an estimated price and the best match for your move: By clicking the submit button above I agree to the terms of service and the privacy policy. I call two days after Kevin placed the order to confirm the delivery and i find out HE QUIT! I myself will report them to the BBB. Order was transitioned to a layaway order, so had to change that as well Mid October: Get a call saying the night stand was permanently out of stock. She also provided a detailed summary of the items we were getting. We looked at the bed on the floor and decided on it. The hoops that I had to jump thru were never ending, and I was told that the furniture was not in stock and. In any case, now that you know what are the hurricane-free cities in Florida, choose where you want to live. So I had to get in my car and drive there just to speak to someone. Found same one online from a different retailer for $200 cheaper. With its hurricane score of 0, Gainesville easily stands in our list of hurricane-free cities in Florida. I purchased a dresser and 2 nightstands. Their customer service is seriously lacking. So we signed the papers and paid in full. However, the shipping time would be 5-6 weeks. Update: Customer Service promised a refund for the item that was not delivered - the adjustable base; however, it never happened and the store itself won't answer the phone. They told us to sign to accept the delivery and to call the customer service number and exchange or get a refund for the damaged items. Wouldn't want you to waste your time dealing with this. It kept telling me the store was closed which it wasn't. We also may get a small share of revenue when you click a sponsored company's link. Their sales associates were arguing with one another about who was helping who because they were so concerned about their commission. We bought furniture over a month ago, and have only received 1/2 of it. Since we made our purchase they have held at least 2 MORE SALES EVENTS! Fact or Fiction? When I placed my order in October and received the wrong sofa in November and you are telling me that yall can't deliver the stuff I paid for until Dec?! The positive side of living here is the closeness to Orlando. If only I had an option to give negative stars to this torturous store! If our teenager doesn't steal it first. So as far as I'm concerned I was LIED TO!!! The average high temperature in the summer is 93 F, although temperatures in the winter remain regularly at 70 F. What is the best about this city is that you dont get that scorching and humid summer heat as in some other areas of Florida, such as Miami, for example. He spoke like he was talking to one of his gang-banger homies. My family and I were in need of a new sectional, Whoa - so I stopped into this furniture store in search of a couch, Please wait 7 weeks for you to get your furniture, Me and my family had the worst experience, I wish I could give this horrible store zero, My experience at Ashley's was super awesome, Worst experience while shopping for furniture, I would like to share my buying experience, You will NOT get your furniture delivered, We had such a good experience at Ashley Home Store, Just came in a purchased a kitchen and family room set, Took from early October until almost Christmas, Just recently buying a house I had a lot on my mind, This is the worst customer experience store, Right now I will say with confidence and experience, I would like to share my sofa buying experience, We went in Ashley HomeStore to get new set of couches, This has been the worst furniture buying experience, You can find the exactly same furnitures at the outlet stores, We walked in on an afternoon and the experience was terrible, I have purchased several pieces of furniture over the past two years, What started out with a two piece couch set, We went there to purchase a bedroom outfit, The worst furniture store in the tri-state area, The absolute worst furniture experience of my life, I stopped here looking for bedroom furniture, This is our second time purchasing furniture, Don't let them talk you into their warranty services. I would call every two weeks just to be told it shouldnt be anymore than another two weeks. In January, it happens on the first Tuesday of the month. Terrible quality, poor delivery service, I cannot stress enough how much you would regret shopping here. I was like is this a joke but they said the couch was in for delivery a month out so i was like ok.. I understand the point is to make a sale but you should never try to force a customer into a big purchase by double teaming them. And she said it is was not their fault? Ashley of course showed no empathy, no interest in reimbursing me for the night I spent in the hotel and no sense of urgency to get the tech out to me to fix the bed. Update: it's 1/21, two months after placing my huge order. Dimensional Color, Cut & Style - $115.00. Tried to reason and they said I needed to contact Ashley. So I said no thanks. We will not be going back to this location and would not recommend it to anyone. I purchased couches in November 2019 they showed up weeks late right before Xmas. (NOT 7-10 days to fix it 7-10 business days for them to call you so you can talk about when this might be resolved). Use better words. I do understand that things are backed up because of covid,but they don't even bother to keep you updated about your purchase. They had a repair man come out to look at and see if he could repair it or replace it. Anyone 55 or better plus all AARP members age 50+. I had to take time off work to meet them at my home, only to have them mess up delivery. I am so disappointed and I shouldn't be when buying furniture for my new home. Password requirements: 6 to 30 characters long; ASCII characters only (characters found on a standard US keyboard); must contain at least 4 different symbols; So bummed! NO ONE EVER CALLED ME! When I first came to Ashley to look at furniture the staff was really friendly and helpful. So, I went to wayfair and not only got chairs that I like better, they are also cheaper and will arrive in 2 days. SAUDI ARABIA. Then tells me, it is back ordered as well until 1/7/20 but at least this way, it's not up for grabs by the next purchaser!! Yes this was my experience I just want to put out there buyer beware. Ashley Furniture is known for their moderately priced furniture and their wide variety of products. Obviously this is not a complete review. No notification was provided about it being back ordered. So the store assistant helped us find a better one. It's all about the sales so they'll do 2-3 sales at once for the same item, and evidently mix everyone's orders up. Basically they'll be your best friend when they're trying to sell you something but if you run into issues your on your own. Instead i ONLY got "theres nothing i can do" I wouldn't be as mad if I knew he tried everything in his power to help. Housing costs are 61.6, much cheaper than Floridas 101.1. Mattresses were unreturnable. We were told today that the drivers would have to pay out of pocket if there was hair. Plus I had to send them an additional picture of the entire couch, not just pictures of the problems. There were soo many other mishaps that if I were to listed them this would go from a review to a pamphlet Save yourself the time and aggravation. The delivery guy gives you all of the info on the phone along with what is wrong THEN you get on the phone to tell me I have to wait up to 48 hours to find out when it will get here?! Besides the fact that this couch is terrible quality, I would highly recommend no one buys a couch from here just based on how awful the customer service is. Only items in the clearance section are able to be delivered same day. Before he invented X3 Bar, he invented a device to reverse his mother's osteoporosis.. Before creating the X3 Bar, Much of Dr. Jaquish's Who wants to wake up by falling to the floor? The manager told me that because I had bought a big order (~$1500) I would need to talk to the regional sales rep to get a refund. Bullshit. No where in the contract does it say if the furniture breaks you have to pay again for delivery of another couch so it can break again in another year and we will be back in the same place as now. I had also bought a matching dresser with the bed and now I am stuck with both. TOTAL SCAMMERS! No one called and nothing was delivered. She was very detailed oriented in informing us exactly what we will be getting and was up front with us with how much we were going to pay. Anyone with young children understands where I'm coming from. In this store, salespeople are just willing to take your money they don't want to help you at all. I've been asking for receipts or paper trail regarding this human error and they are not willing to provide it. We have mentioned that Orlando is not one of the most affordable cities on this list and before you contact local movers Orlando, you may want to get to know more. I placed a 2nd called on 12/13 and spoke to a rude ass bok pau. I was livid!! we spent over 5K to have furniture that looks like it came from walmart. Not ideal, but I understood. This is false advertising and bad business. We told him what the salesperson had told us about hitting the wrong button and that we even had taken a video of the correct color. We then asked for a credit for the warranty we paid for and got zero, SO MUCH FOR HAVING A WARRANTY. Not only does it top the list of hurricane-proof Florida cities, but it is also one of only two to score a 0 when it comes to both hurricanes and tropical storms! This time we decided that we were just going to return the items. I then received a call that someone would be here to inspect it in 21 days, I literally slid out of the bed last night and onto the floor. I have wasted more than 10 hours of my time sitting around waiting on deliveries that were confirmed & yet magically never happened. So instead of taking another risk of them messing up another delivery, I pay and rent a Uhaul and drive over 50 miles to their distribution warehouse and pick up the section couch myself to transport back to my house. Just don't EVER shop here. I'm posting on every media site I can . Nobody ever called to notify us or even elude to the fact that it was discontinued any of the times we previously inquired. I have emailed and called over and over to get a conclusion but they keep giving me the runaround or don't get back to me at all. Customer service said once you signed for the items, we can not exchange or get a refund despite what the delivery men said. I wasted 5 figures worth of my hard earned money to be treated like trash. We seriously gave him the run around. Amazon has the warranty. . 75.00 . 85.00. So this girl on the phone from the Emeryville store tells me that my "PO# got attached to another PO" and that most of my order is on "BACKORDER" then tells me that everything can be shipped besides 1 item. In addition to that, the benefits of living in Gainesville include the citys low cost of living, nationally known healthcare facilities, great education systems, and an abundance of things to do. Florida has plenty of great things to offer! Customer service said they would check and get back to us. they were falling off within the hour of having the couch delivered. Terrible experience. I ordered 5 pieces of furniture on line on 6/1/2020. Leesburg, total score: 0.306. By clicking the get estimate button below I agree to the terms of service and the privacy policy. After spending more than $20,000 on new furniture, they refused to work with me on a factory defect. POOR POOR QUALITY: LOOKS BEAUTIFUL UNLESS YOU NEED TO ACTUALLY USE IT, Ashley Homestore not at as good as I thought, If you are Older and Disabled or Veteran stay FAR From these Liars, Ashley does not stand behind damaged products, Worst customer service & worst couches ever, DONT PURCHASE NORTH SHORE CANOPY ITS GARAGE, Very unsatisfied with furniture and customer service, Do not buy from ASHLEY FURNITURE OR BUY WARRANTY. please do not, i repeat do not, order from this store. Worst $2,000.00 I ever spent. I do not recommend Ashley furniture to anyone and I will never purchase anything from them again. I'm sure they are trying to get out of it before the deadline. I am really trying to be patient ,however my patience is wearing thin.and with good reason. Unfortunately, only people who have experienced something like this are well aware of the dangers that hurricanes bring with them. This is a park-rich city and therefore one of the places where you can raise a family. My mother bought a nice looking 6 place dining room set from the showroom. I bought a living room set and a bed frame, and both orders were a nightmare. The sales associate, Scott Grimm, was very helpful and attentive to our needs. I bought a Sofa Chaise Sleeper in March. I needed some new living room furniture, and this was the first place I went. The cost to send to send it back would have been $89. Within months experienced flaking/peeling and soon after pull tears from only sitting on couch (no animals, toy punctures, rough housing); even used leather protector. A few weeks later I went back to the store to change my delivery date and the Hispanic girl said she fixed the date. During delivery, we noticed that the barstools were damaged. In addition to being one of the hurricane-proof Florida cities, it has all the amenities of a large city and is very diverse. I ask price again, and he starts pulling out every sales tool - using multiple analogies to compare this purchase to other big purchases, consider the cost over the lifetime of the bed, blah blah. I have had two major run ins with this company. No sir. It's been over 2 months that they have delivered a large order to my house along with a damaged coffee table. Extremely disappointment with our brand new bed frame because it makes terrible metallic squeaking sounds every time it is used. We really needed new furniture because the stuff we had was 10 years old and getting dilapidated. When I asked why, miraculously the call dropped. My family and I were in need of a new sectional and decided to purchase one from Ashley home store after searching on the website for a day or two my wife suggested we head over to the nearest store to check out the inventory. We will NEVER buy from a big box store again..ugh you just get cheap material that has 0% quality. I ordered the Queen Sleigh bed & mattress set, put it together slept in it maybe 3 times & 1 adult extra activity. This is all immensely disappointing. & GOOD LUCK TRYING TO CALL THE CORPORATE OFFICE TO FIX THE EMPLOYEE'S EFF UP! The order # on the paper she handed me doesn't exists. Someone else tried to help me and he quoted me a price that was double what I expected. I purchased two reclining sofas May 2019. Joe Cannon, has a BS in Chemistry and Biology and a MS in Exercise Science. Your email address will not be published. We walked around a little more and had some questions about another model we were interested in, but it was just such an awkward and unfriendly interaction that I wasn't really comfortable shopping there anymore. I didn't even have a chance to look left look right before I was hounded by this annoying woman who insisted upon helping me search for the perfect furniture to suit my needs I will be contacting customer service about my negative experience to give more specific details as well as the name of the associate. All classifieds - Veux-Veux-Pas, free classified ads Website. He is a Certified Strength and Conditioning Specialist (CSCS) and a personal trainer certified by the National Strength and Conditioning Association (NSCA). Icalled to cancel and was told I couldnt. I bought mattresses for 4 different beds. I received a call advising the date changed to November 20th. I went there in June of 2020. And they assured me it could be returned! Laid on a few mattresses for 20 to 30 minutes and decide on one. Laughed at me..yawned loudly..need beyond rude 2550. Sales manager treated us horrible as if we were some idiots who do not know what is good. Within the three months a technician had to come and fix the padding on the foot rest and tighten the frame. I have still not heard back. Went to purchase 2 tall narrow dressers. They requested that they replace it because what they sent was not what was ordered. Dont let this happen to you. My mom is upset with how they are giving us the run around and seem no one seem to be able to give us a straight answer and they say they will look into it and not sure why. There were 2 bar codes, neither were correct. Not only did they deliver it partially twice, half a year after the final delivery they randomly send me 2 very large drawers. This place is a joke and a colossal waste of time. Now that we have established all the ways in which a hurricane could potentially devastate your home, we should tell you how to best avoid that too. Not worth it. I paid for the furniture over a month ago and despite numerous attempts to speak with literally anyone, I still have not been contacted. Less than a year later the sofas started to collapse. How convenient that they put that clause into the small print of the contract. I spoke with a representative and they told me we were the last stop for delivery and we're more than likely the last time frame (of 8pm.) Next step is email all my family and friends about this place. That's ridiculous since they sent us a defective couch and we live in Manhattan so not as easy as it sounds. Of course, that is lower than the US average of 33.5%, but only slightly. I was then told to go to the store and buy different items so I can wait another year for furniture then I was told by your customer service reps corporate supervisor Yraelle employee #yr03 and Albuquerque customer service Mary told me that she couldn't expedite my order how is it expediting my order when I've been waiting over seven months for the furniture and now you're telling me another 14 weeks that is so insulting the room was designed for furniture that I bought why would buy anymore furniture from you Ashley's and I would be charged $250. Came home from work notice bed had brokethe 1 skinny slack broke in the middle & the other 2 the leg came apart from the slacks that held them up,which broke the sides that they were screwed in. This would be a 5 star review except after I purchased my recliner in store, I went online and it was $100 cheaper, plus online offerd 10% off my first purchase. Of course the salesperson never showed or told us about this either. She was going to call the store and get back to me today. So if youre moving from out of state, good and reliablelong distance movers Florida will help you with that, but they cant prepare you for the possible damages brought on by these forces of nature. With more than 250,000 residents, Orlando is easily the largest city on this list. He then proceeds to whip out the calculator and tell us the price will be x per month over the course of several years. $3K. It had lumbar support, but that just made the back pain even worse. I Will Never Buy Again From Ashley I Am Making A Complaint With The Better Business Bureau And Hope They Do Not Do This To Anyone Else. This has been the worst furniture buying experience that I have ever had. Really?! 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