6800/7800/8800 series. tight and protected against water projected from a nozzle. Voicemail & Transcription integration with Webex KMS. Support for customized line labels for Webex Calling device and Webex App. An administrator can view and import organization When you call like this, its just like making a regular phone call from any other type of phone. in the Chrome Web Store, Webex Calling for Chrome delivers a powerful suite of enterprise calling features through an intuitive, browser-based softphone. Cisco 8845 and Cisco 8865). No need to worry anymore about the expense and complexity of managing a phone system infrastructure on your premises. rather than routing via the cloud. locations. changes back to available when your call ends. Access to a dial pad is available if you're set up with a phone service such as Unified CM, Webex Calling, or Calling hosted You can complete that configuration right When an existing US VAR partner selects Canada (CA) in the Data Centre Country Selection drop-down in Control Hub, the new default behavior provisions these customers in the Canada Data Center. You can complete that configuration in Control Hub under the settings for each user. For more information, see Create and manage call queue. Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. This migration facilitates to import and These dates have shifted by one week. With the new Customer Managed Devices feature, administrators can assign a pre-certified SIP device to a workspace and then Webex Calling Private Network Connections. For more information about filter the call legs for path optimization directly from a graph. This announcement applies to customers deployed on Webex Calling and is not applicable to Webex Carrier customers (AKA BroadCloud Carrier). When you add users in bulk using a CSV file, you can now include locations in that file. Provides all the features needed for an individual Webex Calling Business User. This stops the Audiocodes ATA devices, Cisco IP DECT 6800 Series Release Notes for Additionally, Webex Calling has procedures in place that make your switch to Webex Calling seamless. When the user is ready, DND can be disabled from You can access all features that Configure and manage the Webex App share settings using the Configure Calling Template. for a single external number. The auto-populated fields are read-only. Webex Calling external dialing is changing to ensure consistent behavior for call routing, Control Hub now displays the Call Recording providers Terms of Service. The DBS-110 base firmware is planned to be updated during a separate maintenance This system must also reliably connect users across borders, while being compliant with local regulations. user can request an activation code to onboard their MPP device. free, without incurring PSTN charges. The new MPP 8875 video phone has these features: Onboarding to Webex Cloud for serviceability features such as Reboot and remote PRT. However, all users can still make external calls without the outbound dial digit. Webex app always calls the linked deskphone when making outgoing call. voicemail transcripts, and fax messages. have the option to request a migration to the new data center pair in the EU. In preparation for the upcoming Regional Media feature, we've combined North America, EMEA, Australia, and Japan into one Admin portal to set up and configure auto attendants for your locations. The Control Hub Capacity Increase will be available from February 28, extended to all devices or applications where the line is present. You no longer have to go to the Calling Admin portal to set up and partner to enable this feature. This feature is available in all regions. For example, you can create a list of customer service Handset. Enabling these features on the MPP devices: Webex Unified Call HistoryMPP device call history displays calls made from user's Webex Devices and Webex App. Experience more from Webex. For more information, see Prevent Someone from Monitoring a User's Line Status. You can complete call park and call park group collaboration innovation from Cisco. Check to see if your phone numbers can be transferred. The administrative setup and configuration of phone numbers assigned to users, services, and devices is now accessible in Setting the foundation for ensuring an enhanced and superior Cisco on Cisco This This feature adds four new products to the Webex Calling offer: Cisco DECT DBS-110 Base - Delivers a best-in-class DECT offering for smaller deployments with up to 40 lines and 20 active To keep up-to-date about the CCP program and get a current list of certified CCP providers, refer to the CCP Community. Auto-Provisioning of Webex App devices in Unified CM for calling in Dedicated Instance. You no longer have to go to When you activate a device in Control Hub, users For additional information, visit Enable Call Recording for Webex Calling Users. feature streamlines the calling behavior through API to on board users to Control Hub. Webex Calling is ultra-reliable, too. We support Webex Calling on Multiplatform 6861 and 6871 desk phones, and MPP DECT phones. the EUN datacenters (AMS/FRA) instead of the EU(UK) datacenters (LON/FRA) for Webex Calling. responsive. For more information, see Create and Configure a Schedule in Cisco Webex Control Hub. Certificate based trunks can now be onboarded to Webex Calling. Language enhancement for announcements and emails. By signing up to JTs newsletter you are consenting to us using this information to provide you with service(s) or marketing promotions from our JT Group of companies. and administrators to manage voicemail. Control Hub: Support Call Statistics on the SIP Signaling and Media, Support for Ringer Volume Adjustment - Louder options, Support for Expansion of the Multicell Feature for Calling. Integrated Cloud-Connected PSTN for Webex Calling is a new integrated PSTN provisioning experience that provides comprehensive Non-Latin characters now display correctly for incoming calls on the Cisco IP Phone Multiplatform Phones and devices. Click to select a device from the list and the full screen view for the associated device displays. Call Presence Synchronization in Dedicated Instance. This service is available for all regions. and Caller ID. For more information, visit Enhanced 988 National Suicide Prevention Lifeline Select Auto-Transfer Numbers, enter a transfer number and select Save. For more information, see Webex Calling Data Center in the European More features are now available for user and workspace management in Control Hub, including user language settings, and alternate Customers can choose to call back and be in a virtual queue. For more information, see Use Webex Go on Mobile Phone. You no longer have to go to the Calling Webex Calling user. The new dashboard is available in the Control Hub under Webex Calling. For more information about how to enable call recording for users, see Enable Call Recording for Webex Calling Users. This feature is available in all regions. Location levels. Control Hub. For more information, The line key management enhancement is delivered in two phases. associated transcript is also deleted. For more information, visit Spam or fraud call indication in Webex You can now assign and manage devices for users and workspaces, and for each user. Meetings traffic. Any location can be deleted except the default location (usually the first location you created). The low end includes Webex Calling features, and the high end includes Teams and Meetings. MPP accessories added to device inventory. See here, or the Preferred Architecture document for more information on Webex Edge Connect. phones from 11.3.5 to 11.3.6. This unification saves you (and your colleagues) from learning a different interface for each different task. From the customer view in https://admin.webex.com, go to Services > Calling > Service Settings, and then scroll to Internal Dialing. For more information, see: Configure Music on Hold Settings for your Location. 860, Enable Webex Calling for India The new dashboard that eliminates the need to switch between separate applications. flexibly collect logs from the MPP devices. We added the ability to set the Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices at the individual device via export and use an external program to filter the calls. in Control Hub should contact their Cisco Account Manager for approval. The gateway This feature adds the Activation Code interface into the user portal such that the end Optional services include emergency call monitoring with barge-in orders, Dedicated Instance, Service Settings and Client Settings have a consistent This change helps to maintain consistency with other Webex system messages. This feature is available to partners and customers. graphs for selected users, multiple users at a time, and based on User Name and Include the organization ID in the email. Calling APIs, click here. This is all part of our continuing global expansion effort to bring secure, quality, cloud communications to every region of the world. You no longer have to go to the Calling Admin portal to enable Push-to-Talk for users. For more information, see Configure and Manage Your Webex Calling Users. When enabled, the From and PAI headers are treated independently and Webex Calling administrators can configure shared lines and virtual lines on users devices and Webex App for locations different than Ability to view participants in the meeting. Audio for Webex Calling, Analytics for Your Cloud Collaboration Require Authorization CodeCallers must enter the authorization code that you set before placing an outgoing call. and simplifying deployments. You can download either app from settings.webex.com. Only applicable to organizations with US locations. Trusted by 95% of Fortune 500 companies. Please see the Webex Calling Support Device List for available models. Expands the presence of Webex Calling to support China as a branch office. by the Webex App to determine the location of user both on-permise (enterprise wiremap) and off-premise. Webex Calling users can change their voicemail PIN on the My Profile screen of settings.webex.com, and Administrators can This feature allows the creation, deletion, and editing of Paging For each call type you can choose the following: This configuration is independent of the configurable CLID, which will continue to be used for Availability: This feature is available in all regions. using Control Hub. Everything you've come to expect from a traditional PBX. A new Webex Calling administrative experience for managing your Webex Calling's location emergency call notifications is now available in select regions. Webex Calling administrators are able to set RDC, video, and call behavior settings through a We recommended provisioning a single line to each Users continue Introduction of supervisors to call queues. As a bundle, you can perfect your business's unified communications strategy and streamline application usage all while making the experience better for your teams. For more information, see Add Shared Devices and Services to a Use the ability to autotrigger Enterprise to MPP firmware migration from Control Hub (through Cloud Connected UC). It will progressively Support for shared line appearance on Webex App. For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub . Personal mode for room or desk devices is now supported for Webex Calling. phones. in Control Hub. Administrators can use Control Hub to configure these devices native dialer, generate the MPP-based device With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. You can complete the receptionist client configuration For more information, see the following articles: Configure and Manage Webex Calling Devices. even the Webex Calling MT deployments. Multi configure calling permissions for a user. This feature provides a simplified process for onboarding and managing Cisco IOS XE gateways from the Control Hub. The list of phone numbers will also appear on the screen after an attendee joins your Webex meeting. The Webhooks APIs is updated with telephony_mwi, a new resource, For more Ability to join meeting from Meeting Menu at any time while meeting in progress. Video Conferencing, Cloud Calling & Screen Sharing | Webex by Cisco Get the Discount One app for everything. The agents are capable to You can complete application services Webex Calling is now available in over 110 countries, Cisco Calling Plans in 19 countries, and Webex Go will be available in the UK market this fall. displayed in the People view. You can add up to 3 auto-transfer numbers. You can even place a call from your app header. Retiring Webex Calling App for all partners and customers. analog calling with basic call control features and fax devices, including T.38 support. be available on Webex Calling phones later in the year. The app is now able to automatically detect wiremapped location (locations provisioned by admin in RedSky) or prompt for the This will allow supervisors of call queues the ability to take over calls that their assigned agents are currently handling. with the voicemail transcribed in the body of the email for every new voicemail However, the Enterprise or Site administrators IP65 rating means dust Nomadic E911 with Dynamic Location Support in Webex Calling. You can complete that configuration Cisco MPP Firmware Upgrade - Release 12.0.1. This ensures that the customers are routed to the agent who is most skilled at servicing their request. number presentation and call screening. telecommunication regulations in some countries like India, require that PSTN network is not bypassed to decrease cost associated services and numbers. For more information about how to configure the executive and executive assistant service in the Calling User Portal, see Mid call functions such as mute, 3-way calling, hold or resume are available from the built-in dialer interface. latency and improves call quality while demonstrating Cisco's commitment to South Korea as a key growth market for Webex Calling. Read customer reviews. dashboard allows you to export daily, weekly, monthly, or custom reports of your templates that are based on Webex Calling settings, and certify the device. Beginning July 16, 2022, dialing 988 will route calls to the National Suicide To switch to your speakerphone, tap , and then select Audio Settings. Is a Cloud-Based Phone Solution Right for You? more information, see Configure Call Park intercept for a location in Webex Calling is a cloud PBX system. routing prefix, change internal extension lengths, and much more. as part of Webex Calling. Administrators require Webex API capability to integrate their applications or With Cloud Connected PSTN, Inteliquent numbers come standard with all the enterprise-grade features from Webex Calling you need on your local and toll-free numbers. For details on this change, Dialing behavior, number presentation and labels, and line key LED pattern. Webex Calling administrators can define ad hoc conferencing behavior when the conference host leaves the conference. call. When disabled, the PAI header is set to the same value as the From header. Full Screen Experience for Administering Users. with long distance calls. contacts. Detailed Call History dashboard in Control Hub. For more information, see: Manage Application Services for a Webex Calling User in Control Hub. The enhancement includes trunks, groups Enable on-demand PRT collection for MPP devices Webex Calling devices, On-demand PRT collection allows administrators and technical support engineers to numbers and quickly activating them through Control Hub at any time. Webex Calling is now integrated with the Cisco Webex Key Management System (KMS). For more information, see Directory Service Support for Dedicated Instance. Call Forwarding, Voicemail, and Caller ID. Executives and Assistants can use the Exec-Assistant feature on Webex App to view the call history and identify, For more information, see Configure and Manage Your Webex Calling Devices. at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers. Webex Directory SearchMPP devices search the Cloud directory that contains all Webex Contacts. resume, stop call recording. users who have Webex App 42.9 and later on their mobile phone can use the Webex App to manage an in-progress Webex Go call. This status These settings are for internal dialing and are also available in the first-time setup wizard. To support this improvement, the User Name parameter now auto-populates the Caller ID and Calling Line fields in Cisco Webex Control Hub. Unified Communications Manager and Cisco Unity Connection with the Webex Calling Dedicated Instance Directory Service. Hub. right in Control Hub. With this enhancement, we can clarify the definitions quality data within 15 minutes of when a call ends. ADDRESS. Phone. see Webex Calling call pickup CSV file format reference. Select Advanced Call Settings > Calling Permissions > Outgoing Calls. These settings are for internal dialing and are also available in the first-time setup wizard. Migration of features in Control Hub: Users and workspaces. and emergency call recording. The administrators can now block these calls Languages included in this enhancement are: This feature allows users to make, receive, and move calls to or from any designated device. For additional information, visit Build and Manage Digital DECT Network in Control Hub. Cisco PSTN with Webex Calling is now available in the United Kingdom. You no longer have to go to the Calling Admin portal to Initial Webex Meetings integration with One button to join and view the participant list. Calling. Experience the updated Calling portal user interface with improved overall usability countries: Alert framework for Dedicated Instance in Control Hub. Voicemails are now accessible through the voice portal and/or email to an email address (ideally a distribution list). This region starting on November 7, 2022. Call park group allows call recipients to place a call on Configure Local Gateway on IOS-XE for Webex Calling, Port Reference Information for Webex Calling. Enterprise is now Webex Calling Professional or Professional. A new Calling Analytics dashboard is now available. Portfolio, Enable call recording for an organization, Enable call recording for Webex Calling Provisioning API Enhancements: Core LocationsAdministrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. The first time setup wizard has been updated to make it easier for customers to get their Webex Calling services up and running. This security is end-to-end, so every component of your PBX network is protected every step of the way. Once enabled, no additional action is needed on the part of the partner. of the emergency call. devices. set a default PIN for users. Coming soon as an extension You can In todays multi tasking environment, power users like contact center agents may need to communicate on multiple lines. Enable and disable video on the Webex App. Voice Messages and Message Waiting Indicators. The new pattern details are documented here, see the Preset1 Pattern and Color column in Table 2431. portal password and number assignment in Control Hub under the settings for each Location. Webex Calling delivers the core functionalities that high-performing teams require. attendant, or even as an inbox for contractors. to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. CScan, the network readiness test for Webex Calling, now tests more network characteristics. Phone calls, DID, call routing and forwarding, call recording, receptionist support, extension numbers, and more are all included. (ECBN) within Control Hub. For more information, see: Call Pickup in Cisco Webex Control Hub. BroadSoft UC-One based Webex Calling App, Webex Calling Data Center in the European Provides a time-saving benefit to administrators by showing only desired calls. If we need to handle personal information about you this will be processed in accordance with the Data Protection (Jersey) Law 2018 / Data Protection (Bailiwick of Guernsey) Law 2017 and in accordance with our Data Protection Notice which can be found at www.jtglobal.com/GDPR. Webex Calling Analytics - user information. New EU customers For more information about Webex Calling APIs, click here. Webex Calling now offers every customer a free Dubber Go call recording subscription. to the end user. For more information, see Manage a Shared Voicemail and Inbound Fax Box for Webex Calling. Cisco DECT DBS-110 Repeater - The new Repeater can be used in conjunction with both DBS-110 and DBS-210 Base units and extends For more information, see Get Started for Administrators. establish 988 as the new nationwide easy-to-remember 3-digit phone number for are now hosted in that data center pair, if the first calling location they create is in an EU country. On the Webex App, users can use the zone field independent of the time zone set for a location. have more than 100 authorization codes for an outbound calling plan. This feature integrates the MPP 8800 series phones with Webex Meetings capabilities. In the new era of hybrid work, we understand the importance of being able to offer a high-quality work experience no matter the location. You can enable the Webex Calling mobile, desktop, and tablet applications for a specific user. This may be Webex Calling Analytics - Near Real Time Detailed Call Records Delivery. address or IP subnet and uses the mapping configured by administrators to accurately identify a users location. keys in the cloud with "Bring your own key" (BYOK). Adding support for auto attendant API in the Webex for Developers Platform. Today all Workspaces must be created and assigned to a device. For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub. After your call connects, you won't be able to turn on your video, but you can click to get access to advanced calling features. You can determine the types of calls that users and places at a location are allowed to make. The message is broadcast to the MPPs associated with the defined message. If the partner would like to change the default and continue to have brand-new customers provisioned in the US Data Center, a request needs to be made to the Partner Help Desk. be extended to other partners. Customer managed devices: Support for door devices from 2N, Algo, CyberData, Grandstream. involving desk phones and soft clients both desktop and mobile. Webex Calling users. no emergency button for inter-network notifications. Toll bypass settings are and update data into the Webex Calling platform. At Webex, we understand that businesses need a cloud phone system with powerful enterprise-grade calling features and flexible options to deliver these features to users worldwide. Webex Meetings Instantly meet face-to-face with the most engaging, interactive video conferencing solution. Capabilities include: phone background image, long interdigit timer, short interdigit timer, display name, line key Dubber's SaaS-based call recording subscription option for Webex Calling For additional information, visit Add Your Customer Managed Device. Currently, the Cisco MPP 6821 does not have a physical voicemail button and there is no messages softkey for quick access be activated the same way you activate any other device. Integrated audio allows you to join Webex Meetings using the call-in and call back An optional flex add-on option for Cloud Connect. You can complete that configuration Powerful filters let you It's all backed by Cisco security and reliability. For more information, see Manage Call Queue Supervisors. devices, giving users in a place the ability to make and receive phone calls from these devices. The device overrides enhancement provides a way for administrators to manage their device configurations from Control Hub. For more information, see Manage Calls in Call Queue. a file upload. and reduced PSTN charges. Feature Access Code (FAC) cleanup and documentation. Clients in the region can connect to the Singapore data center as their closest entry point to the Webex network, minimizing call. Ability to provision other users line as shared line appearance on Webex App (as in MPP phone). Removal of access to users and workspaces in the Calling Admin Portal. Available in all regions. This hides the CLID of the agent. Collaboration Portfolio. For details, see Where is Webex available?. systems with the Webex Calling platform. A new way to visualize your Webex Calling calls. As a Webex Calling for VARs customer, you can now choose between the following calling settings: Cloud Connected PSTNA cloud solution that doesn't require a significant investment in local hardware. PSTN charges. Availability: Available in all regions. line can have its unique caller-ID and voicemail with message waiting indication. Change in from address for Webex Calling emails. Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. Contact your Cisco partner or our team to try Webex Calling free for up to ninety days.*. Webex Go: Improved mid call experience with Webex App. users. Because Workspaces can Control Hub. not using the Device Settings feature. Transcription of received voicemails is available for Webex Calling users. off-premises user, the Webex App will prompt these employees for their current address and validate it, to be used as part Configuration for users and workspaces is completely migrated to Control Hub, so access and editing in the Calling Admin Portal a manual, swivel-chair process. Organizations that are using the Device Settings and wish to use the new LED pattern must set the LED pattern to Preset1 in Device Settings. You can determine what calling permissions each user has. Calling, meetings, messaging, and events in the cloud for teams of all sizes. the cloud. To avail the higher concurrent call capacity of Certificate based trunks, it Limited to a single device. an Active Directory synchronization. Webex administrators can assign through the monitoring service. and manage Cisco DECT network settings within Cisco Webex Control Hub. MPP devices onboarded to Cisco Webex cloud displays a cloud icon indicating a You no longer have to go to the Calling Admin portal to set In addition to having a certified PSTN provider for Australia and New Zealand, the CCP program has been expanded further to Cisco has certified the new 11.3.7SR1 firmware for the Cisco MPP devices and will stage the new firmware on the platform per MPP. For more information, see the Webex Calling When added Enable and disable remote desktop control on the Webex App. For needs. by a Service Provider. This feature is available in all Use the updated first-time setup wizard experience for configuring the Webex Outgoing Calling Permissions for Webex Calling Locations, Small business account management (paid user), Change the Calling Permission for a Type of Call. Cisco 840 or 860 devices Firmware Maintenance. With BYOK and HDS customers get complete control and easy key life-cycle management they can deactivate, Handset option under the Build DECT Network feature is currently Administrators can now specify the external caller ID name for users and workspaces in Control Hub. This makes it easier for users Group Paging allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. For more information, see the Calling section of Analytics for Your Cloud For more details, including release, and feature support, see Webex Calling for Chrome | Release Notes and Webex Calling for Chrome (Preview release). You can control the dial plan for your Webex Calling deployment with outbound dialing codes. To request for migration, do the following: Send an email to webexcalling-phd@cisco.com requesting CUP contact export and include the organization ID. You can complete user and workspace Webex Calling administrators can use the new flow to set up the first location of Webex Calling. A new dashboard will be available that provides visual representation of Webex Calling path usage for the call legs. Point (PSAP) for emergency calls. Cisco PSTN with Webex Calling is now available in the following countries. Availability: This capability is currently available in the US and Canada in partnership with Intelepeer. The following Webex Meetings features Migration of features in Control Hub: Number management. For more information, see Webex Features available on Cisco MPP With this features, Room System, like a desk (DX) device, is now able to be added to a user as a personal device. These new APIs allow users to get a summary of all their voicemail messages desk phone status on their Webex App. Select Authorization Codes, and click Add Code. The Device Migration tool allows to configure the device migration licenses for Webex Calling platform now supports the registration and integration of the Cisco 840 and 860 Conforming the experience to the new Control Hub experience, and providing an intuitive experience for managing user Calling features. We've enhanced device management throughout Control Hub. Unified CCPP for Webex Calling and Dedicated Instance. Dedicated Instance. This allows customers to do deeper analysis on their calling data from Webex Calling. in Control Hub. Adding support for call in the Webex for Developers Platform to support integration These call park extensions can be monitored by users within the organization Cisco IP DECT DBS-210 Multi-Cell allows provisioning of up to 30 handsets across up to 5 base units. Just click, Small business account management (paid user). This feature enhances the connectivity of Webex Calling to on-premises PSTN and PBXs. Service Providers (SPs) can now leverage the same local gateway configuration that used to be only available to Value Added a customer. to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. Cisco devices can be assigned Webex Calling services from Control Hub. When you call like this, it's just like making a regular phone call from any other type of phone. BYOK offers a simple way to set up and manage keys across the Webex platform, encrypting calling content such as voicemail, Small business account management (paid user), Configure Webex Calling for your organization. For more details, see Enable Business Texting, Webex App | Send a text message and Webex App | Text messages. You can now update your dial plan to add a unique routing prefix to each one of your locations, add a steering digit to a for your Cisco phones and ATAs. both premises-based PSTN and cloud-connected PSTN for Webex Calling users. This allows customers to manage their encryption Several fields have been removed from the first time setup wizard including the assign phone number to a location requirement. the ability to support "Nomadic E911 with Dynamic Location Support in Webex Calling". This firmware release contains bug fixes, which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. You can select additional languages for both audio announcements and email announcements for users in the Calling Admin Portal. of network elements and updates to device configurations. Migrations, Manage All net-new UK We are retiring the legacy Webex Calling App that is formerly known as BroadSoft UC-One. The This feature is available for all regions. This type of Local Gateway is perfect for larger organization looking to integrate their on deployment, or premise-based The Cisco VG400 ATA is part of a new line of Cloud Managed ATAs on the Webex Calling offer. Webex Calling was designed with a cloud-first mentality and comes with the modern collaborative features your team needs to work better together from any number of locations. For more information, see Set up automatic license assignment templates for This feature is available in all regions and for calls Administrators build is also now available. Hub, Voicemail transcription for Webex Calling, Configure and manage voicemail settings for a For more details, see Overview of Group Call Management. For each call type you can choose the following: AllowCallers at this location can make these types of calls. For more information, see Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance. And solutions for team collaboration. The new dashboard comes with an exportable report in the Reports section of Control Hub. same way you activate any other device. For more information, see Enable or Disable Remote Desktop Control for Calling in the Webex App. see Do Not Disturb Sync (DND) between Webex App and desk phone. successful onboarding. enabled where audio-only conference calls previously existed for video-enabled devices. visit Configure and Manage Webex Calling Devices. Availability of this feature, per vendor, is as follows: For additional information, visit Add Your Customer Managed Device. You no longer have to go to the Calling Admin portal to set up and configure originators and targets of group pages. We expanded visibility of the Service Assurance widget in the Calling Admin Portal (previously only available in Webex calling For more information, see Configure and Update Phone Settings for Your Organization. changes to release dates and the features themselves. Dual-stream allows Dubber to process the recordings by what the Webex Calling user heard or by what the Webex Calling user Customize extension lengths, routing prefixes, and dialing preferences (internal and external) to be compatible with the dialing habits of your users. Call queue. This feature ensures that your business is always reachable, even if your network connection to Webex breaks. maintains users feature settings and assigned device/clients. This effort will add a Messages softkey for users to access their voicemail box on the voice portal. The steps for assigning a toll-free number are just like assigning any other phone number. Users can access and manage their recordings from their Dubber portal. For more failover, and load balancing. With Voice Message Forwarding Rules, administrators can allow or disallow users to forward the not supported. tactical advantage in effectively connecting inbound callers with employees, which activity. For more information, see Search and Call Contacts on Your It offers geo-redundancy, which means your data is stored and backed up to separate physical locations. static offerings. Cloud Connected PSTN Provider (CCP) Program Expansion. We've added support for call queues and hunt groups through CSV from Control Hub, available to partners and customers. the latest collaboration innovation from Cisco. For calls parked with a call park group, the system chooses to park Migrations > Device Migration Tool on Control Hub. We've redesigned the end user Calling user experience, accessible at settings.webex.com. Existing Trunks are set either to enabled or disabled state, as per current system-level setting, to avoid any change in behavior Call settings can be configured for each line, for example each You can control the dial plan for your Webex Calling deployment with outbound dialing codes. Webex App | Call anyone with a phone number If your organization has configured your Webex App account to let you call other people's phone numbers, you can call anyone who has a phone number. For more information, see Manage Call Queues in Cisco Webex Control Hub. firmware maintenance event. Not to mention that when employees are using their personal hardware for work, your data is at risk of being stolen with their device. This feature provides a consistent experience across Webex App and devices when performing a search for workspace devices. If you have a location that's either no longer in use or was configured incorrectly, you can now delete that location but customers to deliver a consistent, high quality calling experience, and resolve Recommended for all types of Webex licenses. and UCM Cloud subscription for all your U.S based users. or Video For more information, see this article. The VG400 ATA supports up to 8 analog calling with basic call control features and fax devices, including T.38 support. Webex Calling with Local Gateway support is now available in the following when this feature is released. The Federal Communications Commission (FCC) adopted rules to Customers who have already purchased Poly devices and need Poly VVX or Trio devices exposed to their Organization in Control from the Azure Active Directory (or a similar Cloud Directory service) into the Webex Identity Service. Initiate the Firmware migrations either from the add device flow or the device migration flow. Secure and reliable cloud services delivered by trusted regional service providers The Webex Calling App for desktop and mobile devices, providing comprehensive calling capabilities for mobile workers. Crystal clear audio to work from any environment. User experience enhancement: Webex App and Webex Calling App download. Support for Call Presence Synchronization in Dedicated Instance. These announcements are an important part of the Enter a description and the code you want to add. You no longer have to go in Control Hub under the settings for each user. the Calling Admin portal to set up and configure call park or call park group. configure device migration license from Updates and devices, Manage organization contacts in Control The supported MPP accessories are Cisco Headsets (500 Series) and Cisco Key Expansion Modules (KEM). This is used can select the specific queue to service calls when they are available. offering more functionality than a Place. With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators have the ability Administrators can use filters for even more granularity, such as isolating call internal, local, or international to optimize PSTN costs. New devices including Cisco IP Phone 6861(Wi-Fi) and 6871 (with color display) Multiplatform Phones and AudioCodes MediaPack Configure Emergency Call Notifications in Control Hub. information, see Configure Trunks, Route Groups, and Dial When you use your Webex Calling device or soft client to join a meeting by calling in or selecting the callback User Features API - Updated user features including Barge-In, Call Forwarding, Call Recording, Voicemail, Do Not Disturb, For more information, see Manage phone numbers in Control Hub. Two new data centers in Australia is available for Dedicated Instance calling. It's now just an option wireless handsets. The list of international phone numbers are made available in the session confirmation and invitation emails. Private Network Connect (PNC) enables customers to access Webex Calling more securely and reliably than over the top Internet calls via the Survivability Gateway. specific phones. CScan is a tool that can be used to check the status of location ports and bandwidth. If your administrator has enabled call security for your organization, you'll see at the top right of your calling window, letting you know that the call is secure. . Control Hub. Organization contacts can be defined for Call Queues have various announcements played to communicate to the caller. Anti-Spam mitigation: Block Inbound Calls. Flex 3.0 packaging updates: Alignment of license capabilities and how they are assigned in Control Hub. Top-level KPIs for total calls, answered calls, calls in your busiest Moving to the cloud is easy with Webex. ID. The exported contact list is provided as a csv file to the requestor along with instruction to import the contacts through Extensions are translated to routable numbers and then sent to the dialing user's PSTN connection for outbound handling.. When making If possible, numbers and extensions may be moved as well. Dialed Virtual The calling elements such as Numbers, Locations, Call Routing, Features, PSTN For more information about Select the location that you want to delete an auto-transfer number from. Users on the MPP Enhance Webex Calling queuing capability to offer customer callback option while waiting in queue. You are first phase provides administrators with the ability to define model-specific button Assign Locations when Adding Users in Bulk. maintenance tasks from Control Hub. Phone, Configure Emergency Call Notifications in Control contact(contact service) database. Adding support for remaining user features in the Webex for Developers Platform. will reduce hold times and hang-ups. Configure the following optional dialing preferences, as needed: After you increase your extension length, existing speed dials to internal extensions are not automatically updated. 500 minutes of outbound domestic and Canadian calling. You no longer have to go to Webex Calling. Cisco Webex Control Hub. This requirement allows administrators to assign a professional license to newly added For more information, see Webex Calling Offer Consolidation. The Call Controls section in Webex for Developers will have new APIs to manage Call Pickup, Mute Transfer and Transfer DTMF. These phones can Office Anywhere is now Single Number Reach (Office Anywhere), and Remote You can complete scheduling and office hour configuration in Control Hub under the settings for each Location. Newly introduced Device Settings include: MPP - Provide a Customer Background Image URL (Select Models), MPP - Set the Screen Timeout (Screen Saver), MPP - Change the default CQ Agent Softkey location, MPP - Enable/Disable Web Access (User Level), MPP - Set a Wi-Fi Network SSID and Authentication Method, MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT, MPP/ATT/DECT - Set Codec Priority Options: Coming soon. JT (Jersey) Ltd | JT (Guernsey) Ltd | . Control Hub. Escalate your calls to a. Webex services. For detailed information on the menu changes, see Announcements for Webex Calling Devices. Phone calls, DID, call routing and forwarding, call recording, receptionist support, extension numbers, and more are all included. from the standard 6825 handset version, a lower resolution display, no Backlit keypad keys, no Bluetooth LE 4.1 for headsets, For more information, see RedSky Emergency 911 Service for Webex Calling. During synchronization, the system imports a list of users and associated user data export of organization contacts into Control Hub comma-separated value (CSV) files. As Admin portal to set up and configure the receptionist client for your users. You can now upgrade Webex Calling easily extends to a complete collaboration experience that includes market-leading calling, meetings, messaging, contact center, and integrated devices for all situations. This feature increases awareness around latency and improving media quality. For more information, see Bulk delete phone numbers in Control Hub. UK customers) is now changed. For more information, see Integrated Audio for Webex Calling. It makes out-of-office communication simple, professional, and secure all for an affordable price. option to turn it On, on their phones. Select the location that you want to delete an authorization code from. It includes filtering, which allows users to We've updated this article with information about how you select these options in Control Hub: You now have more ways to specify your preferred language in Webex Control Hub, such as when you create a new customer using Expands the presence of Webex Calling in the following countries and regions: For more information, visit Where is Webex available?. This new default behavior can be changed in Control Hub on a per-line basis for MPP/ATA devices, on adding the device. For more information, No need to copy and paste the number, write it down, or memorize it; You can make the call right from there and the call Adding support for Call Park in the Webex for Developers Platform. users. After the first 500 outbound minutes, $0.0099 per minute and $0.0120 for toll-free services. On January 6, 2022, phase 2 of RAY BAUMS Act, will take effect, which requires that a dispatchable location for non-fixed Webex Calling delivers the core functionalities that high-performing teams require. Administrators can apply functions such as primary Webex Calling Emergency Callback Number (ECBN) manages the Calling Line ID (CLID) that is presented to the Public Safety Answering For more information, see Hunt Groups in Cisco Webex Control Hub. Calling Behavior API is essential for large partners, migrating from UCMC or UCM to Webex Calling giving them ability to automate Also, Webex Calling licenses are no longer assigned to a location, so administrators can assign licenses across their organization. For more information, see Enable Call Recording for an Organization. For more information, visit Enable Call Recording for Webex Calling Users . partner. Adding support that allows an administrator to move numbers across locations. Certification-based trunk. You no longer have to go to the Calling Admin portal to set up and configure user features for Call Forwarding, Voicemail, Administrators no longer have to go to the Calling Admin Portal to assign or configure these features. define Voice Message settings in order to meet the organization's compliance needs. Enabling capabilities such as the ability to assign Customer-Managed Devices to User profiles, allowing to add shared lines, Hi,We have recently migrated to Webex. Webex Calling is a cloud-based phone system that is optimized for midsized businesses. Webex Calling users, End-of-Sale and End-of-Life Announcement for the Go global with international calling from AtmosphereVoice services for Cisco Webex Calling Worldwide destinations billed at a flat rate per minute. and off-premises devices be conveyed with all 911 calls to the appropriate Public Safety Access Point (PSAP). 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