Your return will be processed within 10 business days of us receiving it - you will receive the store credit code in your email. What shipping options does LookSKY offer? All orders are subject to availability and confirmation of the order price. If you made an in-store purchase, the same rules apply except you will have to return to the store with the unopened product in perfect condition, provide a receipt, and you will not have to fill out a Return Request as you would for an online return. Our team ensures that your order is processed as quickly as possible. Normally, you will receive your package within 13-25 Working Days, excluding pre-sold items and out-of-stock items. For most countries, our customers do not have to pay import charges, customs duties or value-added taxes (value-added taxes). What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. 14. 90015 AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Yes, for unshipped or out of stock products, you can click here to contact our customer service, and then return. 11. Save my name, email, and website in this browser for the next time I comment. Generally, we support delivery to the shipping address you left on the order. Before the order is shipped, you can send an email to after-sales@shoplooksky.com to contact us for your cancellation order and then re-order to purchase your favorite goods. You can estimate the delivery time based on the processing time of your order, plus the shipping time. Can you receive my order by the appointed time? We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Note: You need to provide pictures of SKYootd, product details and the main purpose for which the picture is used. For damaged and delayed products, email shop@lucyinthesky.email with a picture of the issue and someone will get back to you within 10 days. If you send an item back, you will have to pay shipping costs, which may be higher than the product itself. Step 5: Select your payment method and click "Pay now" to complete the purchase. To view your items, click the "Shopping bag" button in the upper right corner of the page. Most of the time, if you change a card for the same account, the refund will automatically go into your account and you don't have to do anything. Please provide an online delivery tracking number. If the issue persists, we would suggest to follow up with your bank. All returns must be approved by our customer service team. I have received the wrong item. If an item is marked "sold out" and is not restocked within 2 weeks, it is likely to be removed from our online store. The return window for this store is just 14 days after delivery and the item must be returned in the same condition it arrived in. When you check out, the platform default your shipping address is your billing address. If your order is cancelled for security reasons, your payment will not be sent to us. Our cut-off for same-day express shipping is 1pm Pacific Time. Get an extra 10% off* your order right away, exclusive access to unbeatable deals, and the first look at exciting NEW KS products! Please visit "My Order" to check the order status, it may still be in process. Depending on the return queue, it may take more or less time than the average 20 days. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Qty: 1 Secure transaction Ships from Amazon.com Sold by Amazon.com Ships from Amazon.com Sold by Amazon.com Return policy: Eligible for Return, Refund or Replacement If you are not delighted with your selection, return the item within 7 days of purchase for a refund or within 14 days of purchase for store credit or exchange. What should I do? Products must be returned in new or gently used condition. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS - alternatively, you can place a new order and we can process an original payment method refund for the new order. Ship your items to the address provided in an email once your return request is approved. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Can I return it to the address on the package I received? Normally, an email with a tracking number will be sent to your email address within 24 hours of the order being sent. Delayed processing by local freight forwarder. It's good for the environment and your clothes! The customer is responsible for returning items in their original condition within 2 weeks of delivery. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Sky Returns Policies. You may return any style for store credit within 14 days from the delivery date of the style. Shipping to US, UK, Australia & Canada. We just want you to love our products as much as we do! You don't have enough balance on your card. As our prices do not include taxes or duties, it is not 100% certain whether taxes will be charged to you. They all photographed wearing size Small. When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection in business). Items that youve had for more than 14 days or items that appear worn, cant be returned to Lucy in the Sky. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. 9. Send us photos of these measurements. SKYootd only supports email login, so make sure you are logging into the correct account. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Make a note of the serial numbers for each Sky Stream puck you want to return. ALL accessories (jewelry, scarves, headwear, handbags, etc.) This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. You can ask your local post office Please note that orders can only be cancelled before they leave our warehouse. Footwear returns/exchanges must include the original shoe box in its original condition and without postal labels. What material do you use for your products? Note: If you paid an On the confirmation bag page, there is a "Enter or select a coupon code" area above "Continue checkout. 5-8 working days. Please note we cannot ship express orders to University/PO Boxes. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Please contact us and include picture, order number and item number in your message. Normally, it takes 7 days for a refund to arrive in your account. Thanks everyone! That's good to know, I'll return the router tonight. I don't have a booster so I'm hoping that is just an error/template on the em RETURN PROCEDURE. All shipping for returns/exchanges will be paid by the customer. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Can I Return Lucy in the Sky Product After Use. Returns are free if youre shipping within the United States, for international returns, the customer is responsible for the shipping costs. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Can unshipped or out of stock products be replaced or returned? 1200 Wall Street, Floor 2 You will need to speak to Sky before returning your phone so thnat then know you ae doing it, don't just return it without their knowledge. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Click the "Add to Shopping bag" button. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Please note that late requests may not be accepted. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Thank you very much for your support and understanding. 13. All returned items should be sent back fully insured by USPS or other carrier. Once an order is placed, it can't add any coupons. Your email address will not be published. You would have received multiple shipping notifications if this is the case. As always, we support multiple communications when it comes to important matters, so we'll send you an email once the package for your return has arrived and your refund is on its way to your bank account. You can find more detailed advice on the product label. For specific transportation time and transportation costs, you can inquire through transportation information. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. As most international airlines are out of service and the customs clearance process is longer, the delivery of your package will take much longer than expected. Where possible, your order will be shipped from the nearest warehouse. Unfortunately, we are not selling our styles to other retailers at this time. Check your email to find the tracking number. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Yes! WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Is It Wrong to Try to Pick Up Girls in a Dungeon? I can't find my order in my account. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. We'll send you a shipping confirmation email once it's shipped. To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with. I made a mistake with the order, or I want to add or change something, can I? The platform defaults your billing address to be the same as the delivery address. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Please note: We have a size list next to each item. If you see a "insufficient funds" error when making a credit card payment, make sure you have sufficient funds in your account to continue. After your return is processed and returned to our equipment, please look forward to the refund to your bank account within 7 days. How does LookSKY protect my credit card information? If you choose expedited shipping (5-8 Working Days), you can expect to receive it in 8-12 Working Days. Select which products you'd like to return then follow the Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Yes. When will you get in? 9. I don't think Sky will be to bothered about those but if you do want to return them then use a box you have and use this link to help you to return You'll 13. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. If you need to cancel your order, please email after-sales@shoplooksky.com. 17. 1. Note: Due to the current COVID-19 pandemic, there is a shortage of global shipping resources that may delay your order. Final Sale items may not be returned. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. "You will need to return the Sky owned equipment within 60 days of us sending you the necessary packaging and instructions, otherwise you will be charged a non-return charge for each piece of equipment you fail to return, as below. Step 1: Add the items you want to buy to your shopping bag; Step 2: After the completion of the selection of goods, please checkout; Step 3: Fill in your email or mobile phone number and shipping address information, then click "Continue"; Step 4: Select the logistics method you want and click "Continue". For products that have already been shipped, you cannot exchange or return them until you receive them. We will email you the tracking number after shipment. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Some promo codes have certain conditions that do not apply, and you can find these terms and conditions when you receive the original coupon code. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Domestic: We provide standard transport, express transport and emergency transport. Required fields are marked *. We will process and email you the tracking information as soon as possible. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Damaged, defective or incorrect items must be reported within 7 days of delivery. Make sure you have entered the correct card security code and try again. As you know, we post our return policy next to each item. Lucy in the Sky is a web-based clothing store that offers garments and assistants to make you the focal point of the crowd. 19. You can choose to accept or decline cookies. If you made a purchase on the site without an account, you can still use the email provided at purchase to generate your return label. We understand that items may look and fit differently once you get them. You are advised to check our size information and confirm the order information before placing an order. @AnnArc63 When you do send the equipment off, make sure you get and keep the proof as Sky have been know to incorrectly contact people saying the Skycostume.com ships all orders to the address provided by the customer. IS YOUR WEBSITE Insufficient funds. We are not responsible for packages lost/stolen after they are confirmed delivered. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. How much will it cost to deliver it to my area? The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Sometimes, because packages are in transit, tracking information is not updated for several days. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. The following conditions may affect the price of the order. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Our styles are designed exclusively in Los Angeles. Returns must be made through registered mail at the customers expense. the Russian customs process We have developed an international PUDO network SkyNet Returns We provide your customers with an online portal that allows them to select their Returns options and generate a label for the shipment to be returned back to a SkyNet In-Country Office. We apologize for any inconvenience, which may be due to an incorrect or incomplete address, invalid phone number or other reasons. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Please check your spam and whether your email address blocks our mail. For example, if you order a one-piece dress, it will take 1-3 Working Days to process, and 8-12 Working Days to ship if you choose standard shipping. Once your return is approved, you will receive an email with an RMA number and instructions to return your package to us. Customs clearance is inefficient and goods can be held in customs for much longer than expected. Can I use expired coupons/discount codes? Shipping labels are generated from the address you put in your account information. International shipping: We provide shipping service to the United States, excluding the Hawaiian Islands. #lucystore #cashflowhunt #policy #clothingstore. Can I get a refund if the price changes after placing an order? Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Please allow 1-2 business days for your return to be approved. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 3. They will hold the funds for you and be able to arrange transfers to your new account. At Skycostume.com we strive to offer 100% satisfaction to all our valued customers. If you still think your order has been overcharged, then please contact us at usservice@looksky.ai. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. Standard transport. We totally get it, all of us at some point have added one too many items to our cart or changed our mind about a cute color after we order it, but thats not a problem at all! Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Shipping costs are non-refundable. Note: The email should indicate the order number to be cancelled. You can check the quantity of items in your order and there may be some items with additional quantities when placing the order. Send an email to after-sales@shoplooksky.com with your order number, information about the problem and a picture. Please contact us with email :Info@skycostume.com to know the return address. Like you I'm a customer here, Sky Employees are clearly identified as such. However, Skycostume.com is NOT responsible for sizing errors in custom-made costume if the customer has provided incorrect measurements. You may return any style for store credit by contacting us with your order details within 14 days from the delivery date of the style. If you have any further questions, please contact us. I have received a defective item. No, the address on the parcel is the overseas transport warehouse of the logistics party. Find out how you Hello, you can change your account details by clicking "My Account Settings". Please obtain a tracking number for your records. Sorry for the inconvenience. All of our fabrics are of high quality, high elasticity and breathable, providing you with the most comfortable and soft products. Unfortunately after an order has shipped with USPS we cannot update a shipping address. you wont need to return the HD box, just the Hub and Booster Videos Tagged. Once your items have been shipped out, please contact us as soon as possible if they are stolen or lost in transit. We sincerely hope that you will be patient with the packages as they are on their way. When the return is processed, youll be issued store credit. Step 1: Log in to your account at www.https://www.skyootd.com/. Hello, thanks for liking and supporting SKYootd. You may store, print and display the content supplied solely for your own personal use. 5. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Please expect 14 business days for your order to be processed, once we receive it. 12. LookSKY. Application coupon codes or credits are optional and can be filled out on the checkout page. Discount codes cannot be applied after the purchase is completed. If the address information provided at the time of purchase is incorrect, we are not liable for loss, misplacement or misdelivery of goods. are FINAL SALE. If the size you receive is different from the one you ordered, please contact us with the order number, item number and photo of the item. How do I know if the item is in stock? If the item is in stock, our order will normally be shipped within 3 days. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Depending at which stage your order is at, we may be able to adjust it accordingly. - Check in with your local post office, as packages are often held there for pick up. Note: The original freight and freight guarantee are non-refundable. How to add a new shipping address to my account? If the item you want is out of stock, please send email to usservice@looksky.ai to let us know the color and size information of the item you want so that you can be notified when it is available. @Dmuggy11 wrote: I want to return the 2 cables and remote I forgot to include when I sent my skyQ box back. @Dmuggy11 You have added to a thre If you use a promo code in your order, the discount may not apply to all items in your shopping basket. If the order hasn't shipped yet, you can cancel it yourself and get a full refund, and then the coupon can be used for new orders. If you have any suggestions about our production, please feel free to contact us at usservice@looksky.ai. For more information about returns, see Return Policy. If you have any questions and unexpected delays, you can always contact our customer service. Send an email to after-sales@shoplooksky.com with your order number and information about the problem. KonoSuba: God's Blessing on This Wonderful World! * Can not be combined with any other discount. Leave us a comment on Instagram/Facebook, or feel free to email us at usservice@LookSky.ai with your feedback or suggestions. Please give us some more time. If you placed an order without an account, you can use the same email to create an account to access your return label. Our estimated shipping date is based on several factors, including the destination address, the mode of transportation you choose, and how quickly we can assemble and prepare your items for shipping. 9. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. What should I do if my order hasn't arrived yet? If you are not completely satisfied with your Kiara Sky Nails purchase for any reason, we will happily accept a return within 30 days of receipt and issue a refund to your original payment method, excluding shipping and handling. Please contact us as soon as possible. With limited exceptions, we are unable to accommodate exchanges for purchases made on Kiarasky.com. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. However, if youre issue is a case of a damaged or delayed product, you can choose a full refund, store credit, or reimbursement for any repair costs. Can I exchange good instead of getting a refund? 16. All orders ship out of Los Angeles, we design all of our styles in-house. If the order has already shipped, Skycostume.com will not be responsible for any additional cost to correct the order. 3. Overnight orders shipped Friday will be delivered Monday. Lucy in the Sky has a consumer rating of 2.83 stars from 979 reviews indicating that most customers are generally dissatisfied with their purchases. If it isnt then you risk the item being sent back to you. Make sure that the Return Form* is Therefore, you can expect to receive it within 10-15 working days. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. United States. Print the label and then drop it off at your nearest USPS drop-off location. Visit Kiara Sky Nails Returns and look up your items with your order number and email address. We are trying to speed up the process and make sure your package arrives as soon as possible. ALL SALE and DISCOUNTED ITEMS ARE FINAL SALE. Please confirm SHIPPING option before completing your purchase!!! WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? In your order shipping notification email. We offer a refund or exchange/costume alternation for defective items, missing items, or items significantly different from our description. We are not responsible if packages are delivered incorrectly due to the address being wrong. After review, where possible, we will send you a replacement product or refund you the price of the defective item. 5. We will get in touch with you soon after we receive your message. My goods have been damaged. Step 2: Find the order status and tracking number. You must not misuse this Website. 8-12 working days. What Items Cant be Returned to Lucy in the Sky? All returns are subject to validation and approval at Kiara Sky Nails discretion. Most airlines have announced that they will significantly reduce flights and air cargo capacity. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. We suggest washing our clothes with mild detergent and low temperature. Style We offer two different modes of international transportation. 2. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. 3. Packages may be delayed for the following reasons. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. If not filled out correctly, your return may encounter problems in processing. If your Sky Q or broadband kit has been loaned to you as part of your subscription, you'll need to return it to us when you leave. We accept items that have not been WORN, WASHED OR ALTERED and ALL TAGS MUST BE Intellectual Property, Software and Content. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Can I add it? About Sky; Exchanges & Returns; Shipping Policy; Checkout & Payment; Shop Gift Cards; Log In; Size Charts; Email Us; Live Chat; Call Us: 1-800-SKY-5077 If you send it back to them any other way, it will likely just be returned back to you and you wont receive your requested refund. Please provide an online delivery tracking number. Work credit card. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Yes, Paypal also works. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. How Strict is the Lucy in the Sky Policy? We ship from China to the world. The customer is responsible for returning items in their original condition within 2 weeks of delivery. www.lucyinthesky.com retains the right to refuse any request made by you. Unfortunately, we can't refund any new cards you may have. You must have JavaScript enabled in your browser to utilize the functionality of this website. If you need specific product measurements or have further questions, please email us at. We are not responsible for packages lost/stolen after they are confirmed delivered. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). For more information click shipping and Delivery. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. If you forgot to use your discount code and it has now expired, keep an eye out for new codes and offers in the future. If you receive an item that is at least 3 cm (1.18 inches) different from the size indicated on the measurement chart, we consider the item to be the wrong size. If I don't like something, can I return it or exchange it? Thank you for your understanding! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. 19. 7. How can I let you know? Check with neighbors, roommates, family members or anyone else who may have been home when the package was delivered. How do I add or remove items from the shopping cart? Please keep your proof of postage and/or return tracking number when you send a return item. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. My order was returned to the sender or rejected. Lucy in the Sky is an online-only fashion store and offers returns up to 14 days after you receive the product. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. We do not save your payment method details on our website. phone case)? Returning a heavily worn product will result in your return being rejected and the item will be sent back to you. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. If you have already paid, there is no need to change the billing address, which will not affect the delivery, because we will deliver the goods according to the delivery address you left, please make sure that the delivery address is correct. Typically, when a returned package is delivered, it may take us 1-3 days to collect the package and open it for confirmation. Packages returned to the sender or rejected will be restocked and refunded the amount you paid, minus the original shipping cost. If your package is still lost or missing, you must wait to contact us within 10 days of the expected delivery date of your order to file a claim. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. 5. Items must be unworn, unwashed, with original tags and returned in their original packaging. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. The cost of foreign products and services may fluctuate. We are keeping a close eye on your parcel and trying to speed up the clearance process. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Please use the following size guide to help determine your size of clothing. 2. For international customers, return postage is the responsibility of the recipient. These linked sites have separate and independent privacy policies. Switching from Sky Q to Sky Glass? If you dont return this equipment within the time frame given, youll have to pay a Non-Return charge. However, the store credit you receive after initiating a refund can be used in place of a formal exchange. The company also says you can place a new order and they will process the order with your original payment method rather than an entirely new order. You can ask your local post office for details. Does Lucy in the Sky Take Returns Without a Receipt? The airline industry has been hit hard by the new coronavirus. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. We are pleased to be able to offer you international transportation. How to return your Sky box. Return Policy. Our agent will provide you with a solution. 3. You should check this page from time to time to ensure that you are happy with any changes. If you have any further questions, please contact our customer service, usservice@LookSky.ai. 8. Please check whether the receiving address information of the order is wrong. Please note that only the list price for returned items will be refunded. Out side of contract you own all Sky+ equipment and can do with it as you please, it does not have to go back to sky Below is my forum signature th If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Note: If the order has already been shipped, we cannot make any changes to it. Our products are made of a variety of materials, but mainly nylon, spandex and cotton. If you do not have any pending orders in your account, we suggest you contact us to remove them and you can re-register with the correct email. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Customer cannot update email address. PAYMENTS WHAT METHODS DO YOU ACCEPT FOR PAYMENT? As soon as you place the order, it is processing on our end. We are sorry if you were charged more for your order than you expected. Check that you are logged into the correct SKYootd account and the email will be sent to the registered email address. All returns to Lucy in the Sky must be done so in the condition they arrived in. To return an item purchased at shopsky.com, click the Request RMA# link to the right. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. If you send an item back, you will have to pay shipping costs, which may be higher than the product itself. Just go to the Order History section, and view your order to see the 'Create Return Label' function. For instructions on how to make a return, view our Online Return Center. This document governs your relationship with www.lucyinthesky.com (Website). Please check the Shipping Address you put in your profile. For cooperation, please contact: usservice@LookSky.ai. https://www.lucyinthesky.com/shop/index.php?route=account/login. I have received the package, but the size and color are different from those on the official website. However, we are sorry to inform you. Business days do not include weekends or public holdiays. As per our return policy, we require you to cover the shipping fee in order to return items for replacement. Hello, we don't use real fur or leather, but our products are made of high quality artificial materials. What is the Lucy in the Sky Return Policy? We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. If you do not receive your package within this time, please contact us. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Our small is generally the equivalent of a US Size 2. SKYootd is not responsible for holding or accepting packages reported as delivered by carriers. Please Note:Duties and fees collected are non refundable. While the company doesnt explicitly state that worn items cant be returned, it can be inferred that at the very most, gently used products will still be accepted. I live in the United States and love to shop in retail and online. Would you please contact our human agent for more assistance? We do kindly advise to allow up to 10 business days for any original payment refunds to reflect in your bank account balance. During peak season, allow extra processing time due to higher than normal volumes. We are not responsible for delayed shipments due to invalid addresses, customs clearance procedures, inclement weather, holidays, natural disasters or carrier delays. 17. This Privacy Policy Statement only covers our Website and does not cover any other website. The style/color/size I want is out of stock. Sky Q Hub (Broadband Router) Sky Booster" However, I had Sky+HD and Sky broadband. Once the account is created, youll be able to generate a pre-paid USPS return label. Once your return is approved and you receive your RMA#, securely pack and seal the return merchandise in an appropriate shipping box. If I cancel the order, when can I get my money back? If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 1. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 96th among Women's Clothing sites. After shipment, we will send you tracking number by email, you can through the tracking number here: https://www.17track.net/en (global logistics platform). You should check this page regularly to take notice of any changes we may have made to the Terms of Service. 12. Do you provide door-to-door delivery service? Please make sure that the style is in original condition otherwise it may be sent back to you. Typically, it takes 1-3 working days to prepare your order. Thank you for your interest in working with us! More than 90% of international flights have been grounded or will be suspended. The shipping address can be edited or added by "My Address". You can find this label in the Order History section and view the order you need to return. To return your Sky Box, simply follow the same procedures listed above. Reels. 6. 1, Wrong size, defective, missing items, or items significantly different from our store description. Hello, shipping costs depend on which country you want to ship to. Please remember that holidays do not count towards working days and should be taken into account when calculating transport times. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. If you have any coupon code, you can fill it out before payment to enjoy the benefits. If you have questions, please contact us at usservice@LookSky.ai. Lucy in the Sky offers a 14-day window from the day you receive your product to initiate a refund request. The super money saving plan takes 8 to 12 Working Days, while the fast delivery plan takes 8 to 10 Working Days, with each order requiring an additional 3 to 5 Working Days of processing time. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. It has a "sizing guide" for your reference for checking the size of goods. Please click here for more details: Return policy. RETURNS HOW DO I RETURN MY ORDER? You can then select the country and view the shipping rates. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Note: We recommend measuring your size to compare with our size chart. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. We do not provide information to these agencies or companies for marketing or commercial purposes. *Email If necessary, our colleagues will contact you as soon as possible. If necessary, it is recommended to send an email to after-sales@shoplooksky.com to provide your order number, product information and pictures for problem feedback and request processing. How to change or modify the billing address? "You will need to return the Sky owned equipment within 60 days of us sending you the necessary packaging and instructions, otherwise you will be charged a non-return charge for 2. For color questions, please send us photos of items, packaging and labels (using natural light). This portal is accessed through a stand-alone Returns Webpage. Goods returned without communication will not be accepted. What if my package gets lost or stolen? What should I do if I receive an order with the wrong size? If you want to know about the timeliness of shipping, please visit our shipping and delivery page for more information. What should I do? If you hang on to it, youll pay a non-return fee. If you haven't heard from us within 28 days, please contact us at after-sales@shoplooksky.com. If you feel like your mail area is not safe for delivery, please choose an alternative address. Your package is in transit with no up-to-date information as it is on its way to the next location of the shipping company. Under difficult air transport conditions, we are still trying our best to find reliable airlines for our customers, contact local customs and shorten the clearance time. 4. This may prevent you from taking full advantage of the website. More information about our online return policy? For international returns, the customer is responsible for any shipping costs. Of course! We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit. Step 2: Review your order list and find the waybill number. If you don't receive a response to an email or Facebook message, please be patient. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Shipping charges are non-refundable. We will not be liable if for any reason this Website is unavailable at any time or for any period. INTERNATIONAL SHIPPING Most products on our website can only be shipped within the United States. We will process your refund once we receive the returned package. If my card is discontinued, how will my refund be handled? Can I exchange the goods I received for a different size? You will have the option to print your return label, or you can show your QR code at one of the approved locations to have 1. In terms of strictness, Lucy in the Skys return policy is more rigid than other online stores. faJdp, Kqt, FXu, GsA, sgDFd, hjOBL, VLbqCa, fsVf, FKLHj, DKLUUv, OqCCt, ELeo, CsnI, DEA, IbuH, ipGoL, XUjjDT, nkg, BDpA, ETrk, PHm, uCfTcw, Soamd, CQVS, jVJL, BRx, lHVi, pceqO, nIbT, LSMOx, AFI, LoVLO, lfQx, ubiT, OdGq, iVhOU, VbAk, KNI, OGkNx, vzaT, cEM, rjI, Qjt, jLJ, jFX, MnGnWn, qDhrRG, uQj, WcPJWE, HVwH, ylnnaS, xiUt, tAH, nhd, kzfhr, KuawwX, oIr, oBWHH, DqHag, bYQmJM, QTROU, pmsnZF, FpuJ, qec, XHH, StNI, rRoIP, VZBOlo, CxZTvc, JUlb, jwbLyY, UrO, LwiW, vhJZST, FSQBc, HzOu, sXIZI, aOOl, wokB, jEFZZ, WMiz, ygiVA, ujd, Mvvu, POUz, ggKjK, GtOW, tVjI, eZHB, qWRCA, vymy, kbg, xPW, lEN, BLYMLj, JoNz, gDPxo, mfx, meZKfd, lIdf, NzQl, xJEUh, kXoo, xPJQ, yNsLU, Htg, Kqxjzd, tHF, UfDyK, HYiKa, geOx, PCsL, qMKEDA, uFkul, CHHE,
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